Housing Associations

Transforming housing services

Housing Associations are using digital and mobility solutions to respond to the unique pressures of this sector. From legislation and increased competition, to budgetary pressures and a growing demand for social care resources, there has never been a greater need for new digital technologies and mobile connectivity.

Accelerating the digital journey

Housing Associations in the UK have been quick to adopt digital tools.
Both the pandemic and the current housing crisis have seen a rapid acceleration of digital services, to keep residents safe and properties easy to maintain.

Making change happen – right now

At Vodafone, our track record with Housing Associations rests on a deep understanding of the challenges faced by business leaders in this sector, day in, day out. Read more about our long-term commitment to delivering change.

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How Vodafone are empowering Housing Associations

We’re working with Housing Associations across the UK to accelerate the adoption of digital tools and discover the art of the possible with 5G to ensure they continue to deliver excellent service, whilst managing costs.

Our mobile technologies and networking capabilities are enabling workers to connect to these services and with each other.

Workforce efficiency. It’s what all Housing Associations strive for...

After all, it’s what keeps down your costs, enables a responsive service, and ensures your housing stock is efficiently maintained.

At Vodafone, we put data at the heart of this efficiency as we respond to an exponential growth in network use, cloud access and more intelligent data networks.

A better service to residents

We’re helping to improve remote access to information, documents and central databases out in the community, giving mobile workers the power to take action and make decisions for a better service to residents – all in a secure data environment.

Better insight

Our cloud-ready IT and digital services help Housing Associations to unlock the value of data, with analytics and intelligent feedback providing accurate resident insights. We enable this with robust, low-latency and reliable connectivity in line with our customers’ adoption of agile working practices.

Improving maintenance efficiency

Repair and maintenance teams can record on-site information directly onto mobile devices to reduce paperwork. Automated dynamic job scheduling allocates the best maintenance team for each job to speed up service delivery and improve workforce efficiency.

Supporting residents

We’ve developed a mobile app tailored to the needs of housing and property management teams. This enables them to support residents in their own homes, for example, helping them to register for online services and support.

The more you know about your properties, the better able you are to manage them efficiently, safeguard vulnerable residents, and deliver an improved customer service.

Cutting maintenance costs

Our Internet of Things (IoT) sensors in properties improve the quality of response to maintenance requirements. They remove physical checks and reduce unwanted maintenance, all while following schedules.

Enhanced security

Motion triggered and cloud based mobile cameras show intruders and anti-social behaviour around your properties. They’re easy to deploy and help to leverage the data captured for prosecution when incidents go to court.

Self-service

Mobile and web technologies make it easier than ever for residents to self-service and access online portals to report issues. This cuts the cost to the Housing Association and enables a 24-hour access model.

Supporting digital inclusion

Our state of the art fixed network is the largest in the UK. It supports thousands of homes by giving residents access to the connectivity they need to communicate with family, friends and forums.

Using digital tools and automating processes to improve operational efficiency, ensure compliance and streamline back office support.

Smart contact

We enable alternative digital channels for residents to contact their Housing Association landlords. This drives quicker response times and improves the resident experience, while equipping multi-skilled contact centre agents to handle more queries, faster.

Increasing productivity

We’re driving workforce efficiency through improved network coverage with 4G – and now 5G in some areas. We have invested over £2bn and were named the Best Network Provider of the Year 2020 by readers of leading technology advice website Trusted Reviews.

Duty of care

Lone worker protection solutions are a great example of technology being used for good. We’re helping to safeguard the people providing services on the ground, from housing officers to maintenance repair staff working alone in sensitive areas.

Smart asset management

We’re helping Housing Associations use Internet of Things (IoT) connected devices to track and manage assets, such as detecting leaks, boiler issues, damp, blocked gutters, communal lighting, etc. to drive a proactive response to residents’ needs.

“We recently started working in partnership with Vodafone and have been impressed by their knowledge of the housing sector needs and ability to bring us innovative ways and approaches of working from all the other sectors they work in.”

Gerard Naughton

Head of Business Services,

Wandle Housing Ltd.

IoT technology enhances quality of life

Learn how innovative IoT technology is supporting people with learning disabilities living in assisted housing.

Wirral Council, Age UK and Vodafone help the elderly fight isolation

Wirral Council and Age UK Wirral help the elderly and people with dementia fight isolation with Vodafone-powered tablets.

Transforming housing services

Accelerating the digital journey

Making change happen – right now

How Vodafone are empowering Housing Associations

A better service to residents

Better insight

Improving maintenance efficiency

Supporting residents

Cutting maintenance costs

Enhanced security

Self-service

Supporting digital inclusion

Smart contact

Increasing productivity

Duty of care

Smart asset management

“We recently started working in partnership with Vodafone and have been impressed by their knowledge of the housing sector needs and ability to bring us innovative ways and approaches of working from all the other sectors they work in.”

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