Digitalisation for Retail and Wholesale Businesses

Digitally transforming retail experiences

Today every industry is going through fast transformational changes – none more so than retail and wholesale. Their customers are constantly connected, have high expectations and will switch quickly, so retailers must have a comprehensive strategy to ensure their relevance in the market. Digital solutions are crucial to this strategy, offering opportunities to improve customer experience in store and online.

Vodafone is at the heart of this transformation. Working with both large and small retailers in the UK, we identify our customers’ unique challenges and future-proof their operations with robust, secure solutions, while providing support to build innovative in-store customer experiences.

Deliver a great customer experience to drive business growth

For retailers and wholesalers, it’s clear that developing customer experience is key for driving growth. Read our interactive Retail and Wholesale Industry Spotlight digital brochure to learn more about the key challenges impacting retailers today, and how we’re helping businesses to deliver a great customer experience.

View our customer brochure

Solutions

Give your business better control by providing protection for your network, cloud and apps, operations and devices when it matters most.

Network protection

Reduce the threat of cybersecurity risks for your business. We can assess, manage and monitor your firewalls to reduce vulnerabilities, and test your network that it’s fully protected.

Secure operations

From phishing awareness services to managed Security Operations Centres (SOC), our services are built to protect your business from both external and internal threats. This includes those caused by high staff turnover and seasonal employees – one of the biggest challenges faced today.

Device security

Keep your data and devices protected with Vodafone’s range of Mobile Threat defence, Endpoint protection and Unified Endpoint Management solutions. Our solutions are highly intelligent, designed to reduce the risk of downtime and reputational damage caused by security breaches.

Protection for cloud and apps

Keep work private and data safe with intelligent technology that identifies and proactively responds to threats as they arise. With Vodafone's management and monitoring services you can successfully maintain control of your data within your ecosystem of bricks and mortar and ecommerce stores.

Create engaging digital experiences in store to enhance customer experience, increase customer loyalty and improve store return on investment.

Reliable connectivity

With solutions such as SD-WAN, DIA and Gigacube, you have everything you need to deliver connected experiences across multiple locations securely and reliably.

Internet of Things (IoT)

Vodafone IoT technology enables smart store experiences with ideas like smart shelves, smart mirrors and self-serve checkouts. You can use the same technology to understand occupancy rates and flow in store.

Improved wayfinding

Enable digital signage powered by Vodafone IoT.nxt technology and optimise your store layout, with the ability to easily change designs and messages remotely.

Digital Sales Advisor

Support customers with instant answers from assistants on stock levels. With services like Vodafone Device Lifecycle Management (DLM), along with managed tablets and device financing, you can empower employees with their own devices.

Set the foundation to deliver enhanced connected experiences in store, along with reliable and resilient operations.

Internet of Things

Having a view on the position of stock is essential, especially for high value items. Track your logistics operations with Vodafone Fleet Analytics and monitor the location and condition of stock 24/7.

Cloud computing

Scalable cloud solutions are now seen as the answer to better forecasting as well as meeting omni-channel demands – and we can help you make the most of it.

Enhanced collaboration

Track all customer interactions across communications channels with ease using Vodafone Storm®. We’re creating seamless hybrid experiences and intelligent workspaces so people can work productively from the office or home. Talk to us about Vodafone Business UC and Vodafone Direct Routing.

Data security

Keep customer and business data safe and protect against cybersecurity breaches. We can help you with security concerns across your own and third-party data storage and flow.

Enterprise connectivity

Standardise your digital retail experience and link your online and physical presences through better networking solutions. By connecting various systems and applications including websites, mobile applications and ERPs, we can enable connected experiences.

Vodafone Analytics

Open new branches or relocate stores using demographic information and people flow data. Understand consumer behaviour and characteristics around store locations and make the most of geomarketing, targeting campaigns at segments within a precise geographic area.

Why Vodafone Business for Retail

Best Network for Business*

Vodafone is uniquely placed to empower retailers with technology that enables everything and everyone in a business to be better connected.

Retail is in our DNA

We provide the networks, technology and solutions that help retail businesses gain a competitive advantage today and position themselves to take advantage of new opportunities tomorrow.

Retail expertise

With more than 15,500 stores and 50,000 retail managers, we have deep understanding and experience of running a successful retail enterprise in a fast-moving, always-on retail market – both online and in-store.

Get in touch

1-9 employees

Give us a call – see how we can help your business reach its full potential.

0808 060 0802

Existing customers call 191

Call me back

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

10-49 employees

Give us a call – see how we can help your business reach its full potential.

0808 004 4495

Existing customers call 191

Call me back

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

50-249 employees

Give us a call – see how we can help your business reach its full potential.

0808 005 7404

Existing customers call 191

Call me back

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

250+ employees

Give us a call – see how we can help your business reach its full potential.

0808 099 8877

Existing customers call 191

Call me back

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Vodafone Business won the Best Network for Business at the Mobile News Awards 2024. The award was based on a range of criteria including innovation, flexibility and benefits. Vodafone and BT were the award finalists. Visit Mobile News Awards’ website for more details.

Criteria:

Solutions and products offered
Benefits offered to professional users and organisations
Product’s unique features and business challenges solved
Cost benefits offered 
Improvements to business customers’ productivity and commercial performance
Evidence of reliable network connectivity, security and control.

Industry expertise: Retail

Digitally transforming retail experiences

Deliver a great customer experience to drive business growth

Solutions

Network protection

Secure operations

Device security

Protection for cloud and apps

Reliable connectivity

Internet of Things (IoT)

Improved wayfinding

Digital Sales Advisor

Internet of Things

Cloud computing

Enhanced collaboration

Data security

Enterprise connectivity

Vodafone Analytics

Why Vodafone Business for Retail

Best Network for Business*

Retail is in our DNA

Retail expertise

Get in touch

1-9 employees

0808 060 0802

*Out of hours support

10-49 employees

0808 004 4495

*Out of hours support

50-249 employees

0808 005 7404

*Out of hours support

250+ employees

0808 099 8877

*Out of hours support

*Best Network for Business

Buying online

Business Solutions

Help & Information

Vodafone UK