Annual price adjustment

From 1 April 2025, we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM only and Mobile Broadband, in line with the Retail Price Index rate (“RPI Rate”). The applicable RPI Rate is 3.5% and was published on 15 January 2025. Mobile connections on your account will be impacted by these price increases.

From 1 April 2025, we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM only and Mobile Broadband, in line with the Retail Price Index rate (“RPI Rate”). The applicable RPI Rates will be those published in March 2025 for Consumer. Mobile connections on your account will be impacted by these price increases.

From 1 April 2025, we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM only and Mobile Broadband, in line with the Consumer Price Index rate (“CPI Rate”) plus an additional 3.9%. The applicable CPI Rate is 2.5% and was published on 15 January 2025 – meaning your monthly cost will increase by 6.4%. Mobile connections on your account will be impacted by these price increases.

If you joined, upgraded or renewed a Vodafone contract from 2 July 2024, you will see an increase in your monthly bills from March (due to Pro Rata Billing), as per your pre-contract summary.

This applies to these products:

• Vodafone EVO​ 

• Vodafone SIM only​ 

• Vodafone Business Red SIM only​ 

• Vodafone Business Red​ 

• Vodafone Red 24 Month Mobile Broadband 

• Vodafone Red 36 Month Mobile Broadband 

• Vodafone Home Broadband 

• Vodafone Business Broadband 

• GigaCube

If your product is not listed, your price will increase by the Consumer Price Index rate of inflation published in Jan that year + 3.9%. 

From 1 April 2025, the price of your Home Broadband will increase by 6.4%. This reflects the UK Consumer Price Index (CPI) at 2.5% as published on 15 January 2025, plus an additional 3.9%.

From 1 April 2025, the price of your Business Broadband will increase in line with either the (a) Consumer Price Index rate (“CPI Rate”) plus an additional 3.9% ; or (b) Retail Price Index rate (“RPI Rate”) . 

If your Business Broadband plan was purchased prior to 1 December 2017 or on or after 5 March 2021, it will be subject to a 6.4% price increase, in line with the 2.5% CPI Rate published on 15 January 2025 plus an additional 3.9%.

If your Business Broadband plan was purchased between 1 December 2017 and 4 March 2021, it will be subject to 3.5% price increase, in line with the RPI Rate published on 15 January 2025.

Any IOT or connectivity contract taken prior to the 1 December 2017 or after 9 December 2020 will increase by the Consumer Price Index Rate ("CPI Rate") of 2.5% as published in January 2025, plus an additional 3.9% effective from 1 April 2025 - meaning your monthly cost will increase by 6.4%.

Any IOT or connectivity contract taken between 1 December 2017 and 8 December 2020 will increase by the Retail Price Index Rate (“RPI Rate”) effective from 1 April 2025. The increase is based on the RPI figure of 3.5% as published in January 2025 by the Office for National Statistics.

Any Public Sector Customer contracting via the NS3 Framework with a contract start date prior to April 1 2024 will increase by the Consumer Price Index Rate (“CPI Rate”) effective from 1 April 2025. The increase is based on the CPI figure of 2.5% as published on the 15 January 2025 by the Office for National Statistics.

Customers on inflationary based price increases will see the price increase on their first bill after 1 April 2025. Customers with fixed rate increases will see their price increase within their March invoice due to pro rata billing.

Our priority is to help your business thrive by providing cutting-edge technology and connectivity solutions. We’re continually investing in enhancing our network and services to better support your business.

Like many businesses, we continue to face rising operating costs, so as part of our commitment to quality we will need to make changes to our pricing as outlined below. We understand that no one likes to hear about price increases, but these adjustments will help us maintain the high level of service and innovation you’ve come to expect from Vodafone Business.

The price rise will be applied to your Airtime Plan costs, Connectivity, out of bundle charges and some of your add-ons and extras (see the full list of impacted SOHO add ons). NB: Add-ons and Extras are increased by the Consumer Price Index (“CPI”) +3.9% (2.5% +3.9% = 6.4%) rate published by the Office for National Statistics in January 2025.

From 1 April 2025, your price plans will be subject to the new pricing. 

For contracts with CPI +3.9% price adjustment: 

The actual adjustment is dictated by the CPI rate published by the Office for National Statistics in January (consumer contracts and business plans) each year, plus an additional 3.9%. 

As an example, if the rate is 2.5%, prices would be affected as follows (with 3.9% added to the 2.5%, totalling 6.4%): 

• A customer paying £22 a month would see their plan increase by £1.40 a month from April

• A customer paying £40 a month would see their plan increase by £2.56 a month from April 

For contracts with RPI price adjustment: 

The actual adjustment is dictated by the RPI rate published by the Office for National Statistics in March (consumer contracts) and January (business plans) each year. 

As an example, if the rate is 3.5%, prices would be affected as follows: 

• A customer paying £22 a month would see their plan increase by £0.77 a month from April

• A customer paying £40 a month would see their plan increase by £1.40 a month from April 

For fixed rate contracts:

As your pre contract summary stated at point of sale, the fixed rate of £1.50 exc VAT will be applied to your monthly price plan charge. However, as your monthly line rental is charged for one month in advance, you will see a pro-rated price rise amount within your March 2025 invoice and revert to an increase of £1.50 exc VAT from your April 2025 invoice onwards.

Any out of bundle charges, or charges for add-ons and extras will be increased by the CPI +3.9% (2.5% +3.9% = 6.4%) rate published by the Office for National Statistics in January 2025. For your broadband services, as stated in your pre contract summary at point of sale, the fixed rate of £2.50 per month excl. VAT will be applied.

We’re not changing existing customers’ terms and conditions.

Our annual price rise takes place every April. Impacted customers will be notified ahead of the price rise taking effect.

The Fixed Price Promise hasn’t been applicable for new or upgrading customers since 5 May 2016, but we’ll continue to honour it for customers who purchased a Pay monthly plan before that date until the end of their contract.

If you have a Vodafone Account Manager, please contact them directly with any queries. 

For information on CPI and RPI, please use the link to the Office of National Statistics (ONS) website