Transferring your number and agreement

Use this form to transfer your number and agreement to another person or business.

How long will it take?

Two working days to transfer to another person
Ten working days to transfer to a business

Before we transfer your account, we need to run an identity and credit check on the new owner.
The new owner will need to register for a new My Vodafone account

We can only transfer your account if:

You're not planning to upgrade to a Device Plan. You can upgrade to a new SIM only plan after seven days – to start a new Device Plan you'll need to wait 90 days
You've paid off all airtime and device loans in full. If you have any issues, please contact us
The person you're transferring to must be aged 18 or over and give permission for both a credit and identity check

This form can't be used for:

Moving home and telling us your new address – visit home moves
Changing your name – use our name change form
VOXI customers – contact VOXI
Vodafone Partner customers – contact your partner directly
Large businesses – contact your account manager

All fields are required

I'd like to transfer my:

Mobile account Broadband account

About the current account holder:

The address you provide here will need to match our records for security.

Title

First name

Last name

Date of birth

Current Vodafone account number

Landline number (optional)

Trading name

Address finder

Email address of account holder

Contact phone number

Number to be transferred

Add another number

Transferring more than 10 numbers? Attach a spreadsheet here

Before you submit your request, the current account holder must agree to the following:

I agree to transfer my account to the person named on this form
I understand and agree that I am fully liable for the payment of all charges resulting from the use of the services and complying with the terms and conditions of my agreement until the date the transfer is complete
I understand that by transferring service(s) away from my account that this may mean I lose any Vodafone Together discounts I currently qualify for (if applicable)
Once the transfer is complete, I will have no further liability in respect of the services. If the transfer cannot be completed and I do not wish to continue with my agreement, I will have to terminate it and may need to pay early termination fees

About the new account owner

I'm transferring ownership to a: Personal AccountBusiness Account

Personal account Business account

Are they an existing Vodafone customer?

Yes
No

Registered charity number

Account number of new owner

Title

First name

Last name

Date of birth

Job title

Business name

Registered business name

Registered business number

Address history for the last three years

Address finder

Time at current address (years)

Months at current address

Address finder

Time at previous address (years)

Months at previous address

Address finder

Name of authorised contact

Phone number of person you're transferring to

Email address of person you're transferring to

Recipient trading as

Please provide us with your bank details so that we can create your new account, including setting up a new Direct Debit

Bank sort code

Bank account number

Before you submit your request, the new account owner must agree to the following

From the date of transfer you'll be responsible for all charges associated with the service
You'll be billed every month after the transfer is complete. Your bill will be sent to your nominated email address and is available in the My Vodafone app
Your monthly plan payment will be taken by Direct Debit. You'll need to give us your Direct Debit details for us to be able to take payment from you and you'll need to confirm that you have read and understood the Direct Debit Guarantee
We'd like to keep you up to date on offers and ask you about our products and services. If you do not want to hear from us, let us know when we get in touch to complete the transfer of ownership and we can update your preferences. You can change your preferences at any point by logging in to My Vodafone or contacting us. We'll still contact you with any important messages about your service
Once the request has been submitted, we'll review the details and update you about any next steps

Please tick this box to confirm you have read and agree to all of the terms.

In order to complete your credit check we require additional documents, please upload the following in PDF, JPG or PNG:

A purchase order on company headed paper and addressed to Vodafone. The purchase order should include all the numbers to be transferred, be dated within the last 14 days, and be manually signed

A bank statement or utility bill dated within the last 3 months

Proof of signature of the applicant or listed business director. This could be a driving licence, passport, police or military ID, or a European ID card

Company website (optional)

About your new plan

Before completing the transfer, you'll get confirmation of the agreement details, including monthly charge, inclusions and remaining tenure on your plan.

For all charges to your plan, please read our terms

We aim to transfer the account to the plan with the same inclusions and same monthly charge. However, in some cases this may not be possible. If the plan being transferred is not available, we'll let you know before completing the transfer.

Customer agreement

I agree to an identity check and a credit check to assess my eligibility. I understand that these must be successful to proceed with the transfer.

I agree to take ownership of the account and associated Pay monthly agreement from the date of the transfer. I understand and agree that I will be liable for the payment of all charges resulting from the use of the service and complying with the terms and conditions

I understand that my personal data will be processed in accordance with the Vodafone privacy policy

Phones

Mobile + Broadband

Unlimited

SIM only

Deals

Broadband + Mobile

Support

Billing & payments

My products

Settings

Vodafone apps

Costs and charges

Support

Network

More

Transferring your number and agreement

Address history for the last three years