Secure Net

Terms and conditions

Vodafone Secure Net Terms and Conditions

The Service is provided to you by Vodafone Limited, registered in England and Wales at Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, under registered number 1471587.

The terms in this agreement are between you and Vodafone (also, "us", "we" and "our") regarding your use of Vodafone Secure Net and are in addition to your Airtime Conditions. Please read these terms carefully. By indicating to us that you would like to use this Service by signing or selecting a tariff bundle that includes the Service or by opting-in to receiving the Service, you acknowledge that you have read and agree to these terms.

If you have any questions concerning these terms, or you would like to contact us for any other reason, please go to our FAQ section which can be found in the support section on vodafone.co.uk or call Vodafone on 191.

Summary of the Service

The Secure Net Service (the "Service") consists of a number of different online security features ("Service Features") that will help to protect you (and your family) when browsing on the Vodafone mobile Network. The Service is available at home or abroad as long as your Vodafone SIM card is installed in the mobile phone that you are using, and you are connected to a mobile Network.

How to access the Service:

You can access and manage the Service via the online Secure Net Web Portal or through the use of the Secure Net smartphone application (the "Secure Net App"). The Secure Net App is available for both iOS and Android and can be downloaded from the app store available on your device (standard data charges may apply).

You need to have access to both the Secure Net App and the Web Portal to enjoy the full functionality of the Service. Not all the below Service Features are available in both the Secure Net App and on the Secure Net Portal.

The Service consists of the following Service Features:

"Online Protection" the Online Protection Service Feature helps to protect against online security threats including viruses, trojans, spyware, adware, malware and unwanted programs by blocking access to the identified threat. It will also help to protect you from harmful websites such as phishing websites or sites that might contain harmful content by warning you of potential dangers before you are able to proceed.

The Service also protects you when using your data enabled apps and you will receive an alert by SMS if we block content or a download.

Customer must be aware that the Online Protection Service Feature does not protect you in certain circumstances. These circumstances are set out in the 'Service Limitations' section below.

"Cleaning Tool" is an enhanced Online Protection Service Feature available for Android users only, using the Secure Net App. The Cleaning Tool feature helps to remove online security threats including viruses, trojans, spyware, adware and unwanted files from your device. Following the scan, you will receive a report on your device listing any malicious software, applications or files detected by the Cleaning Tool, so that you can remove them from your device. If you choose to ignore the report and keep any malicious software, application or files you will need to unselect those items from the report before proceeding to removal. As set out in the 'Our Responsibilities to you' section below, we will not be responsible for any negative impacts and other detriment caused as a result of ignoring the report.

"ID Monitoring": This feature lets you know if your registered personal data (i.e. personal data such as name, surname, date of birth, phone number, credit/debit card number, e-mail address, postal address, etc. that you have added in your Secure Net account) ("Registered Credentials") have been exposed to a data breach. The ID Monitoring feature searches the deep web and the dark web to detect compromised and potentially damaging Registered Credentials and will alert you by SMS, so that you can take immediate action.

You acknowledge that due to the nature and constantly evolving deep web and dark web we are unable to guarantee that the entirety of the deep web and dark web has been searched. Further, the ID Monitoring feature cannot remove your information from the deep web and dark web, and we are unable to ensure the accuracy and integrity of the information found on the deep web and dark web.

ID Monitoring is available in the Secure Net App only.

To use the ID Monitoring feature, you must (i) accept the Secure Net Privacy Supplement and (ii) insert the specific personal details you wish to monitor in the Secure Net App.

"Digital Safety Rating": is a summary of your online safety (e.g. strong or weak) together with a set of recommended actions to take to improve your rating. This rating is an indication only and must not be used as a definite measure of your online safety. The Digital Safety Rating is shown in the Secure Net App.

"Parental Controls": In the parental control feature you can restrict access to certain websites and applications (when browsing online apps and services) and establish time limitations where browsing time can be restricted. Parental controls cannot be applied to offline apps or games that work without data connectivity. The Parental Control feature is set-up and managed in the Secure Net Web Portal only. The Parental Control feature does not restrict access to content already stored on the device. 

For the Parental Control feature to work you must link individuals (with an active account on the Vodafone mobile Network, such as your child or spouse) to your administrator account ("Administrator"). Individuals will have to consent to you becoming an administrator of their account and they will be notified of any subscription costs involved with their use of the Service.

Service Limitations

You should be aware that there are limitations to the Service and that the Service is not intended to operate as a sole security measure on a mobile device.

The Online Service Protection Feature does not protect you:

  • When using apps with a proprietary form of encryption e.g. WhatsApp;
  • When using apps or browsers which have an embedded (pinned) certificate;
  • When using secure sites white listed by Vodafone;
  • If you change your APN;
  • If you use a VPN service;
  • If you're not connected to a mobile network (e.g. home Wi-Fi and Wi-Fi hotspots)
  • If you're connected to Wi-Fi through a tethered connection (e.g.: if you use the tethered hotspot from a non-Secure Net user, your protection policies will not apply even if it is on the Vodafone mobile Network); 
  • If you tether your connection and share it with other users from your household, your own protection policies will apply but not that user's protection policies (e.g.: if a child profile uses a parent's hotspot, they will stay protected against threats however they will not have the child profile specific content access restrictions applied to their browsing); 
  • If you select an alternative roaming provider;
  • File scanning over HTTPS connections and TLS connections;
  • When using smartphone data compression services (e.g. Opera Max);
  • When using browsers that can compress and/or encrypt traffic except Opera Mini (Vodafone version), Nokia Xpress, Microsoft BOS and Google Chrome;
  • Where a proxy service is used;
  • Some e-mail protocols (except HTTP, POP3 and SMTP);
  • When using a download manager, or when your download is paused for an extended length of time;
  • When using a service that otherwise masks your IP address, performs DNS URL resolution over the HTTPS protocol, or encrypts non-encrypted traffic. This may include some versions of iCloud Apple Private Relay.
  • Against security threats introduced by hardware, such as SD cards.

Licence

We grant you a personal non-exclusive, non-transferrable licence to operate the Service and related software and the Secure Net App via your connection to the Vodafone mobile Network. We and our licensors own all intellectual property rights in the Service, related software and the Secure Net App (if you've chosen to use this) and you will not have any right, title or interest in the Services apart from the right to use them in accordance with these terms.

The Service is for your personal, non-commercial use only, to be used on your connection. Any additional connections will require an additional setup or registration.

Cost and duration of the Service

The Service will be provided free of charge for an initial period of 3 months (the "Trial Period"). When the Trial Period has finished, the Service will continue to run ("Auto Renewal") until you terminate the Service ("Opt-Out"), using the process set out in 'Ending your use of the Service' section below.

Upon expiry of the Trial Period and unless specifically included in your tariff, the Service will be subject to a monthly fee (charged to your monthly mobile bill) (the "Fee"). The Fee will be confirmed with you before your purchase, on the Service website and in your Welcome Letter. All prices will be inclusive of VAT, with no other initial subscription fee or minimum contract term.

We will send you an SMS to confirm (i) when your Trial Period ends; (ii) when you will be charged the Fee; and (iii) how to Opt-Out of the Service. If you are a pre-pay customer the Fee will be taken from your existing pre-pay credit.

We may increase the Fee at any time however we will give you 30 days' notice before we do so.

The Service will use some of your data allowance in order to operate which will be charged in accordance with your usual Airtime Conditions or tariff plan.

Your responsibilities

You are responsible for the cost of your device and for your connection to the Vodafone mobile Network. You are responsible for the activity that occurs on your account and should ensure that your account details are kept secure at all times and you must notify us immediately of any breach or suspected breach of security or unauthorised use of your account.

Our responsibilities to you

We are legally responsible to you if our negligence causes death or personal injury, or we act fraudulently.

We will not be legally responsible to you, or for any damages, for:

  • any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps. For example, circumstances when a threat has been detected by the Service and you choose to proceed by ignoring any reports, SMS or other notification warning you of potential dangers and/or identified threats;
  • loss of income or profits;
  • loss of use of the Service;
  • loss of data;
  • lost business or missed opportunities;
  • or any loss or damage that is not directly caused by us, that is outside our reasonable control, or which we could not reasonably expect at the time you entered into this agreement.

We will not be legally responsible to you if we cannot provide the Service or the Secure Net App because of something outside of our reasonable control.

Unless our negligence causes death or personal injury or we act fraudulently, our legal responsibly to you will not be more than £400 for each claim or a series of related claims.

We are not legally responsible for the operation of any device that you use to access the Service.

Ending your use of the Service

In order to Opt-Out of the Service select unsubscribe from the settings page within the Secure Net App or Web Portal, via eCare or by contacting us on 191. You will continue to receive the Service unless you let us know that you don't want the Service by opting out via the methods above.

Warranty

The use of the Service is subject to the use and availability of a Vodafone mobile Network connection.

The Service and the Secure Net App are provided 'as is' and as far as we are able to in accordance with law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use of the Service and related software.

While we monitor the Service we will aim to fix all bugs and errors with the Service that we are aware of. We don't warrant that your use of the Service or the Secure Net App will be error-free, uninterrupted, available at all times, or that it will protect against all possible security threats.

The terms of this agreement will not affect any rights which you may have as a consumer under any applicable law and which we cannot exclude by agreement with you.

Restrictions

We may suspend or stop providing the Service to you if you do not comply with our terms, including if you fail to pay the relevant fees (as detailed above) for your use of this Service.

You may not use the Service:

  • as a means to monitor the activities of someone without their express consent and authorisation or use the Service to harvest personal information about others for any reason;
  • in a way that is unlawful, invasive of another's privacy, or inappropriate, or damage our reputation or that of a third party;
  • to victimise, harass, degrade, threaten or intimidate an individual or group of individuals for any reason;
  • in way that allows you to circumvent or disable features or technology used in the Service unless we specifically allow you to;
  • to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for any part of the Service;
  • to engage in any activity, outside of what is permitted by the Service, that otherwise interferes with the use and enjoyment of the Service by others; or
  • to violate our or any other persons or entities rights (including intellectual property and other proprietary rights).

No transfer of the Service

You may not rent, lease, license, transfer, loan or assign your rights to the Service and the Secure Net App to another person. If you use the Service on a device and you transfer ownership of that device to someone else, you should ensure that you de-register the Service on your device before you pass the device to someone else.

Your personal information

Vodafone will collect and use your data to:

  • Improve the Service;
  • Improve the security of the Vodafone mobile Network;
  • Provide you with a higher level of security and protection whilst you are on the Vodafone mobile Network; and
  • In relation to the provision and management of our products and services.

For examples of the data we will collect and how we use your information, please read the Secure Net Privacy Statement on our website.

Changing these terms or the Service

We may change these terms and change, suspend or discontinue the Service and the Secure Net App at any time. We may change, update or upgrade the Service, including the additional Service Features, and the Secure Net App in order to ensure we can comply with new legal or technological developments, and to protect against new or emerging security issues. If the changes are likely to disadvantage you, we will give you a minimum of 30 days' notice. By continuing to use the Service after that time, you are expressing and acknowledging your acceptance of the changes.

Don't forget, you can Opt-Out of the Service at any time in accordance with the "Ending your use of the Service" section above.

General

This is the entire agreement between you and us for the Service. No other terms are implied. This agreement does not cover buying or maintaining your device, your use of a SIM card or your connection to the Vodafone mobile Network.

This agreement is under English law. Any disputes can be dealt with the by courts in England and Wales or any other UK court that could lawfully deal with the case.