Pay as you go Vouchers

Terms and conditions

  1. These terms and conditions ('Terms') apply to our (Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN) vouchers (the 'Voucher/s').
  2. These Terms and Conditions are only applicable to those who have purchased a Voucher either indirectly from one of our partners (for example, Curry's), or directly from Vodafone.
  3. A Voucher is a card or receipt printed with a unique Voucher number and is valid for 12 months. You can purchase them from Vodafone stores and over 100,000 shops around the UK or anywhere you see the green top-up logo.
  4. Activate your credit online or by calling 2345 free from your Vodafone Pay as you go phone. You can also dial *#1345* followed by your TopUp Voucher number and then # (for example *#1345*1234567891234567#).
  5. Your Voucher will expire 12 months after you have purchased it. You must have redeemed the Voucher by this date. If you do not redeem the Voucher within this period, you will no longer be able to use the Voucher or redeem your credit.
  6. The credit that you add using the Voucher does not expire, however if you do not use your Vodafone Pay as you Go SIM card within 180 days, you will be disconnected from the Vodafone network. You can use the network by carrying out a chargeable event, this includes activities such as buying a Big Value Bundle, making a call, sending a text, using data or topping up. This does not include receiving calls or texts.
  7. If the Voucher code is invalid or you experience problems with redeeming the voucher, you will need to return to the place where you purchased it.
  8. The Voucher can only be used for the purposes of topping up your SIM.
  9. You have a right to refund your Voucher within the first 14 days of purchasing if purchased directly from Vodafone, using the same payment method you used to purchase. If purchased from a shop or store other than Vodafone, refunds are subject to the sole discretion of the shop or store itself and its refund policy, and Vodafone do not have a say in whether you'd get a refund.
  10. We will not have any obligation to make a refund to you where you purchase a higher Voucher value than you intended, for whatever reason. However, if you terminate your Pay as you go Agreement, you may be entitled to a refund of pre-paid credit up to 60 days after your Agreement ends with us. If you switch providers using a PAC or STAC code, you will be entitled to such a refund of credit. We may deduct reasonable costs that we may incur when administering your refund.
  11. You're responsible for entering the correct phone numbers and ensuring that any Pay as you go credit purchased using the Pay as you go top-up service is credited to the correct Pay as you go SIM/device. We will not be able to reverse or refund any payment made using the Pay as you go top-up service which has been incorrectly attributed because of your error. Once you have completed a top-up, you'll be notified by SMS to the Vodafone Pay as you go SIM/device credited.
  12. In the event of fraud, abuse, and/or an error affecting the operation of the Offer, we reserve the right to suspend use of the Voucher and amend these terms and conditions.
  13. These terms and conditions are subject to English law and the English Courts shall have exclusive jurisdiction.

Version: 29 April 2024

Vodafone Limited. Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.