everyone.connected individual

1. These Terms and Conditions govern the offer of six (6) months SIM service, including 40GB of data per month, unlimited calls and unlimited SMS for use in the UK only (the "Service"). The Service is provided to you by Vodafone as part of our 'everyone.connected' campaign and is subject to network coverage and availability. 5G speeds are not achievable with the Service.

2. The Service may also be provided with a smartphone and/or tablet device (the "Device"). The Device will be provided to you for use by our charity partner ("the Charity") and Vodafone makes no representation or warranty in relation to the Device and, to the fullest extent permitted by law, Vodafone will have no liability, now or in the future, to you or any other person in relation to the Device, including in relation to its fitness for purpose, any fault (either from manufacturer or by user error) or any misuse or improper disposal of the Device. Furthermore, save as expressly set out in these Terms and Conditions, Vodafone will be under no obligation to replace, refund or repair the Device, support or maintain the Device or pay for, or reimburse you or any other person for any cost associated with the Device, including the cost of any licences.

3. Where a Device is provided to you then it is to be used exclusively with the Service.

4. You must be 18 or older to receive and use this SIM unless your parent, guardian or equivalent agrees to the terms and conditions on your behalf.

5. The offer period will commence on the date you insert the Vodafone SIM card that has been provided by a Charity to you ("SIM") into a device, or Device (as applicable) and will run for a continuous period of six (6) months from that date (the "Offer Period"). By using the Service, you agree to these Terms and Conditions, as well as any terms or policies mentioned herein.

6. The Service will be available to you at no cost during the Offer Period. Following the Offer Period, if you wish to do so, you can purchase credit and carry on using your SIM at standard Pay as You Go 1 rates or purchase any available bundle (or the same services with another mobile network provider). You are not obliged to use the SIM.

7. Following the Offer Period you may be required to return your Device to the Charity.

8. The Service provides minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and data (excluding entertainment packs and Extras) to use in the UK only.

9. The Service must be used in compliance with our Acceptable Use Policy and our Pay As You Go 1 airtime agreement ("Airtime Agreement"), where relevant, which can be found at: vodafone.co.uk/terms. Our Airtime Agreement, Acceptable Use Policy and those terms and policies applicable to Vodafone's pre-pay mobile services (as amended from time to time) apply to your use of the Service except to the extent they differ from the SIM pack or these Terms and Conditions, in which case the SIM pack and these Terms and Conditions shall apply. You should also look at our Privacy Policy on how we use personal information. You can find our Privacy Policy and Cookie Policy at www.vodafone.co.uk/privacy.

10. Vodafone's liability shall be limited to provide the Service to you in accordance with these Terms and Conditions and the terms and policies mentioned above, and shall not be responsible for any replacement or claim regarding the SIMs where these have been damaged or lost by the Charity or any User. Mobile data speed limits apply to the Service. The maximum upload and download speeds you could experience on your Device with the Service is 850Mbps. You are not guaranteed to experience the maximum speed stated - the actual speed you experience will depend on a number of factors including location, network coverage and network signal.

11. Your use of the Service must be for private, personal and non-commercial purposes and you must only use the Service in the UK. Vodafone reserves the right to terminate the Service, without notice to you, if your usage is not in accordance with these terms and our Acceptable Use Policy (including any suspected fraudulent activity). Vodafone has the right to monitor your usage of the Service in accordance with our Acceptable Use Policy.

12. You acknowledge that the Charity may invite you to discuss your experience. In consideration for the provision of the Service (and other good and valuable consideration), you agree to both the Charity and Vodafone using your anonymised responses in marketing activity or to improve the Service, now or in future.

13. If you are experiencing difficulties with your Service, please contact Vodafone on 0333 3040 191 (standard call charges will apply).

14. We do not allow you to distribute or transfer the SIM, Service or this offer to someone else and we don't offer you cash instead. This offer is subject to availability. This offer cannot be exchanged, refunded, transferred or used in conjunction with any other offer.

15. We reserve the right to amend or withdraw this offer at any time. These Terms and Conditions are subject to English law and the English Courts shall have exclusive jurisdiction.

16. Call 03333 043 222 or email disability.access@vodafone.co.uk for a large print, braille version, audio CD or dyslexia friendly version of this document.

Version: May 2022