Let us know about a terminal illness
We understand that this is a difficult time – we'll try to make these next steps as quick and simple as possible.

Tell us about your illness, or another Vodafone customer's, and you can request changes to a Vodafone account free of charge. You (or your representative) can close the account, change to Pay as you go, or transfer the account to someone else.

Or, if you prefer, you can call our dedicated team instead.

We'll email you within 10 working days to confirm we've made the change(s).

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Are you filling out this form for you or on behalf of another person?

What type of Vodafone account do you have?
What type of Vodafone account do they have?
Your details
Their details


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What do you want to do with your mobile account?
What do they want to do with the mobile account?


What do you want to do with your broadband account?
What do they want to do with the broadband account?


Proof of terminal illness (optional)
Providing proof of terminal illness is optional and allows us to process your request more quickly. If you're providing documents, these need to be on headed paper, signed by a medical professional and dated within the last 6-12 months.
If you're living in a care home, we also need a letter from the care home on headed paper confirming your residency and dated within the last 6-12 months. Providing proof of terminal illness is optional and allows us to process your request more quickly. If you're providing documents, these need to be on headed paper, signed by a medical professional and dated within the last 6-12 months.
If the individual is living in a care home, we also need a letter from the care home on headed paper confirming their residency and dated within the last 6-12 months.
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