Pay as you go 1 for existing customers

If you're an existing Vodafone customer, you can start using our Pay as you go 1 plan by either texting PAYG1 to 49503 or calling us on 41146, free from your Vodafone mobile.

Alternatively, you can switch to a Pay as you go 1 plan by logging into your My Vodafone account

You have the following options for checking your Pay as you go balance:

1. Download the My Vodafone app to view and manage your data balance

2. Check online with My Vodafone 

3. Dial *#1345# free from your Vodafone Pay as you go phone to see your balance on screen

4. Call 2345 free from your Vodafone Pay as you go phone to hear your remaining balance

5. If you don't have your mobile with you, call the Pay as you go credit line on 03333 048048 from any other UK mobile or landline (standard call charges apply)

You have the following options for topping up your phone:

My Vodafone app

Download the My Vodafone app then top up with just a tap.

Online

Use our top up portal

By phone

Call 2345 free from your Vodafone Pay as you go phone.

By text

• Top up over the phone on 2345 free from your Vodafone Pay as you go mobile

• To top up again, text TOPUP to 2345 with the amount you want to add and the last four digits of your payment card (for example, text TOPUP 10 1234 to add £10 using a card ending in 1234)

Top up automatically

It's simple to set up an automatic top up. You can even use it to stay topped up while you're abroad, or to top up someone else's phone.

Just download the My Vodafone app and choose Top up from the main menu and select Auto Top up.

Alternatively, you can call 18829 (free from your Vodafone Pay as you go mobile) from the mobile you want to register and make your initial top up. Then choose how often you want your top up to automatically activate - weekly, monthly or every 30 days.

If you're new to Vodafone, you can buy a Pay as you go bundle online, or in your nearest store

If you're an existing Pay as you go customer, you'll need to make sure you have enough credit in your account before you can opt into your chosen bundle. You can opt in by:

• Logging in to My Vodafone app

• Calling 4354 free from your Vodafone phone

• Texting BIGVALUE10, BIGVALUE15, BIGVALUE20, BIGVALUE30 or BIGVALUE40 to 2345, free from your Vodafone Pay as you go phone. You'll need to send the text from the phone you want to add the bundle to.

Please note: Once you've opted in to your Pay as you go bundle, you'll pay our standard Pay as you go rates if it expires and you don't renew, or if you opt out of your bundle early.

To keep your Pay as you go number active, you need to use it for at least one chargeable activity - like sending a text or topping up - every 180 days.

If you don't top up or use any credit for 90 days, we'll send you a text explaining that your account will expire in another 90 days.

To avoid this, simply use your phone for a chargeable activity after you receive the reminder text. This will let you carry on as normal with your current number.

However, if you don't use your phone within that 90-day period, your mobile number will be disconnected and will no longer work.

Read more in our terms and charges

Vodafone Total Rollover lets you keep any unused data, minutes and or texts from your previous Pay as you go bundle, and use them in the next 30-day period.

You'll need to use any allowances that roll over within the next 30 days. Your allowance won't roll over more than once, so you can't save it for longer than 30 days.

You won't be eligible to roll over your allowance if:

• You renew you Pay as you go bundle early

• You switch to another Pay as you go bundle

• Your bundle doesn't automatically renew by the end of day 30 (due to not having enough credit in your account)

You could be charged more than £1 if you purchase more data or use data outside of the UK or our Europe Zone, or make a call or send a text which isn't included in your Vodafone Pay as you go 1 plan.

The following services are not included in your Pay as you go 1 allowance:

• Premium and non-geographic calls or texts

• International calls

• Calls, messages or data usage from outside the UK or Europe Zone

We'll let you know each time you dial a number that's not included in your allowance so that you can choose whether to continue with the call.

Please see our Terms and conditions for more information about what's not included in your Pay as you go 1 plan, and charges for those excluded services.

VeryMe Rewards is Vodafone's customer loyalty programme available to Pay monthly and Pay as you go mobile customers.

VeryMe Rewards gives you offers and rewards for your favourite things - from high street discounts and discounted cinema tickets, to a sparkling West End experience.

The more you interact with VeryMe, the more personalised your offers will become.

Find out more about VeryMe Rewards

If you're thinking of leaving Vodafone Pay as you go, or are in the process of leaving, you can request a refund of any remaining credit and any completely unused bundles up to 60 days after you've been disconnected.

If you have a Pay as you go mobile broadband line with us you can also do that here.

You just need to make sure you register for a My Vodafone account before doing so.

To request a refund, chat to us below.

Chat now

If you've left Vodafone Pay as you go or a Pay as you go mobile broadband line within the last 60 days, you can still request a refund for any remaining credit, but only if you register for a My Vodafone account.

To request a refund, chat to us below.

Chat now