New One Touch Switch makes switching to Vodafone’s reliable Full Fibre Broadband easier than ever.
- Vodafone will contact the customer’s current broadband provider, handle the switchover of plans, and offer £100* towards exit fees, making changing providers hassle free.
- Consumers can enjoy reliable broadband for less by switching to Vodafone today – with BT customers saving over £340.** Mobile customers can save even more by combining mobile and broadband together, saving up to £4 per month with Vodafone Together.
- Vodafone offers the UK’s largest Full Fibre footprint of more than 15 million homes and the fastest speeds in more locations across the UK than any other major provider.
Vodafone has today announced the launch of One Touch Switch, making it even easier for customers to switch to its reliable Full Fibre Broadband for less.
For new customers wishing to sign up for a Vodafone Broadband plan, One Touch Switch makes the whole process hassle free.
Vodafone will speak to the customers current broadband provider and handle the switchover to the new plan, saving them precious time and effort while speeding up the process at the same time.
In addition, Vodafone will offer up to £100* towards exit fees, so switching is even easier for those stuck in expensive contracts with other providers.
One Touch Switch means customers can now get access to reliable Full Fibre Broadband without the hassle, and for less, by switching to Vodafone – with BT customers saving over £340.** Vodafone mobile customers can save even more by combining mobile and broadband together, saving up to £4 off per month with Vodafone Together.
Vodafone offers the UK’s largest Full Fibre footprint of more than 15 million homes and the fastest speeds in more locations across the UK than any other major provider. Our broadband plans come with WiFi 6 as standard.
Meanwhile, for those wanting unbreakable WiFi throughout the home, Vodafone’s market-leading Pro II WiFi 6E packages come with automatic 4G broadband back up, so customers don’t lose connectivity when they need it most.
Vodafone Together: Everything you need to know
Saving on your Pay Monthly mobile and home broadband bills is just the start of Vodafone Together’s benefits, not the end.
Rob Winterschladen, Consumer Director, Vodafone UK, said: “Thanks to the launch of One Touch Switch, switching broadband providers has never been easier. Customers who have been discouraged from getting the best deal, by an often difficult and time-consuming process, can now do so easily.
“We hope that customers will find that switching is no longer hard work – they just need to speak to us and we will take care of the rest – meaning they get Vodafone’s reliable Full Fibre Broadband for less, without the hassle”.
With new customers exempt from any mid-contract price rises until April 2025, and a new plan offering speeds of up to 2.2Gbps***, there has never been a better time to switch to Vodafone.
Vodafone’s One Touch Switch will use the new One Touch Switching system set up by TOTSCo and the industry to allow for faster consumer broadband switching set up, helping to make the process easier for customers who want to change providers.****
Vodafone launches even better broadband with new Power Hub router and Super WiFi 6 Booster
The new, standard broadband packages join Vodafone Pro II, the company's most advanced broadband packages which come with the fastest WiFi technology throughout the home.
Stay up to date with the latest news from Vodafone by following us on LinkedIn and Twitter/X, as well as signing up for News Centre website notifications.
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Notes to Editors
* Vodafone will cover your early termination charges from your previous broadband provider of an equivalent amount, up to a maximum of £100. The switching credit will be given to you as an account credit and this amount is VAT inclusive. You must switch to one of the following Vodafone Standard or Pro home broadband plans (an “Eligible Plan“):
Up to £25 account credit on:
- Fibre 1
- Fibre 2
- Full Fibre 74
- Full Fibre 80
Up to £50 account credit on:
Up to £100 account credit on:
- Full Fibre 500
- Full Fibre 910
- Full Fibre 1.6Gbps
- Full Fibre 1.8Gbps
- Full Fibre 2.2Gbps
Eligibility
To qualify for this offer, you must:
- Be a new Vodafone customer who signs up for an Eligible Plan.
- Currently have a contract with another UK broadband provider.
- Have been charged an early termination or cancellation fee by your previous provider to leave your contract early (this does not include standard monthly fees or outstanding charges).
Important Note: This offer is only available if you purchase your plan directly from Vodafone, online, in-store or over the phone. Purchases made through a third-party (e.g., Currys, Quidco, TopCashback) are not eligible for this Offer.
How to Claim Your Credit
- Provide Proof of Charges: You must provide a copy of your bill from your previous provider that clearly shows the early termination or cancellation fees you were charged. We’ll ask you to upload this evidence after you have ordered an Eligible Plan.
- Claim Deadline: You must submit your claim within 90 days of your Vodafone home broadband service being activated.
- Credit Application: Once we’ve reviewed and processed your request, we’ll apply the credit (either £25, £50 or £100, depending on the plan) to your Vodafone account within 30 days.
Additional Notes:
- This offer cannot be exchanged for cash.
- The switching credit will be given to you as an account credit and this amount is VAT inclusive.
- Your Vodafone Home Broadband service is subject to the standard terms of service which can be found at vodafone.co.uk/broadband
- We reserve the right to amend these Terms and Conditions at any time.
- These terms and conditions will be governed by English law.
- Your personal data will be processed in accordance with Vodafone Limited’s privacy policy
Effective: 12 September 2024
** During a customer’s minimum contract period, Vodafone’s monthly price increases each 1 April by £3. Other broadband providers may apply an annual price increase each year. See availability terms and verification. Save over £340: Vodafone Full Fibre 74, 24-month min. term (avg download speed 73Mbps): £24pm for 24 m, (total = £576). vs. BT’s Full Fibre 2 Home Broadband and phone package, 24m (avg download speed 72Mbps): £36.99pm, £31.99 upfront for 24m, (total = £919.75). Total saving over 24m = £343.75. Comparison excludes new line installation costs & reward cards. Correct as of: 12 Aug 2024 & based on publicly available info. Verify at: vodafone.co.uk/broadband.
*** Speed of 2.2Gbps: will not be achievable on one singular device today. This is due to the latest top-end devices achieving speeds in the range of 1.3Gbps to 1.8Gbps. Our fastest speeds will improve the speed and general experience across multiple devices. In selected areas only. Check the availability of our fastest speeds here: https://www.vodafone.co.uk/broadband/availability-checker
**** One Touch Switching (OTS) will ensure a single switching process across all fixed providers for the first time. Customers will only have to contact their new provider, who then becomes responsible for ensuring the informed consent to the switch is obtained. One Touch Switching will introduce a third-party hub-site (TOTSCo) to facilitate information transfer between parties.
Pro II
Vodafone recently refreshed its market-leading Pro II offering with the launch of its fastest-ever broadband – bringing customers Full Fibre speeds of up to 2.2 Gbps, alongside its best-ever security and family controls.
Part of a complete refresh of the Pro II Broadband portfolio, the new plan, up to 60x faster than our standard broadband***, means Vodafone not only offers the UK’s largest Full Fibre footprint of more than 15 million homes, it offers the fastest speeds in more locations across the UK than any other major provider. The plan, available exclusively to new customers, unlocks the true capability of Vodafone Pro II Broadband.
*** 34 Mbps vs our 2.2Gbps is the equivalent of up to 60x faster (2200 divided by 34).
