New this September, Vodafone Xchange lets customers exchange their phone for a new one every year, with no early upgrade fees and nothing left to pay on their old Phone Plan**.
- Vodafone Xchange is available on select phones* and ‘Pristine’ refurbished devices.
- Vodafone is the smarter place to buy a new phone with 0% APR Phone Plans up to 36 months, with flexible upfront costs.
- Vodafone is the only network provider to give customers full value for their phone when they exchange; if the value of their phone exceeds the balance remaining on their Phone Plan, Vodafone will credit customers back the difference.
- All Vodafone Pay Monthly smartphones come with the UK’s only Lifetime Service Promise – with Battery Refresh and Lifetime Warranty included at no extra cost. So, whether customers want a new phone every year, or prefer to make their phone lasting longer, the choice is theirs with Vodafone.
Staying up to date with the latest tech has never been easier. With Vodafone Xchange, customers can get a new phone every year on a 24-month Phone Plan – or a year early on longer plan lengths, simply by sending their phone back to Vodafone in good condition.
Xchange is available on selected new and refurbished phones.* With all of Vodafone’s Pay Monthly Phone Plans, customers can spread the cost up to 36 months at 0% APR, with flexible upfront costs.
With Vodafone Xchange there are no early upgrade fees and nothing left to pay** on old Phone Plans when customers exchange.
Customers can save up to £736 with instant, guaranteed value for their phone when they trade in with Vodafone, The Nation’s Network
Guaranteed great value from Vodafone, customers can save up to £736* on the iPhone 15 series, up to £500* on the Samsung Galaxy S23 series, and £420* on the Google Pixel 8 series.
Vodafone is also the only network provider that gives customers the full value for their phone when they exchange. If a customer’s phone value exceeds the balance remaining on their Phone Plan, Vodafone will credit them back the difference, helping them save on their new plan.
As well as a great way to get a new phone every year, customers using Vodafone Xchange can give their phones a second life. Vodafone refurbishes or resells 97% of phones they receive back, with the rest recycled.
For customers who want to keep their phone lasting longer, Vodafone also provides the UK’s only Lifetime Service Promise on all Pay monthly phones – with Battery Refresh and Lifetime Warranty included at no extra cost.
So, whether customers want a new phone every year or prefer to make their current one last longer, the choice is theirs with Vodafone.
Vodafone launches UK's only Lifetime Service Promise
Every phone comes with Battery Refresh and Lifetime Warranty at no extra cost, so phones last longer with Vodafone EVO.
Rob Winterschladen, Consumer Director, Vodafone UK, said: “We’re launching Vodafone Xchange, allowing customers to get a new smartphone every year. There’s no early upgrade fees or costs to Xchange – customers simply return their existing phone, and they’ll be nothing left to pay on their old phone plan, so they can upgrade to a new one. It’s really that simple.
“This, combined with the UK’s only Lifetime Service Promise, means we are offering customers market-leading choice when it comes to their mobile phone. Whether that is getting a new phone every year or keeping their existing phone for longer, Vodafone offers something for everyone. Another great example of why we are The Nation’s Network.”
Reduce, Reuse, Refurbished: second-hand behaviours on the rise
If 50% of Brits switched to a refurbished device in 2024, an astonishing 63,750,000kg of carbon could be saved, enough to power the equivalent of 88,174 family homes across the UK for a year.
Vodafone Xchange – the smarter and more affordable way to upgrade:
- Get a new phone every year – On 24-month Phone Plans – or a year early on longer plans.
- 0% APR Phone Plans – Xchange is included with selected new and refurbished phones, on 0% APR Phone Plans up to 36 months and, with the choice of flexible upfront costs.
- No additional costs – No early upgrade fees and nothing left to pay** on old Phone Plan when customers exchange.
- Full value for your phone – If a customer’s phone value exceeds their Phone Plan balance when they exchange, Vodafone will credit the difference – the only network provider to do this.
- Give an old phone a second life – Vodafone refurbish or resell 97% of phones they receive back, with the rest recycled.
Find out more about Vodafone Xchange.
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Notes to Editors
* Available on the iPhone 16 series and Pristine refurbished devices.
** Only applicable when customers upgrade to a new Airtime and Phone Plan, and comply with Vodafone Xchange terms and conditions.
Vodafone, The Nation’s Network: Nation’s most valuable brand, by “Kantar BrandZ Most Valuable UK Brands Report 2023”, and supporting the nation since 1984 through to 2024’s major summer events. Verification and full terms: vodafone.co.uk/network
UK’s only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty, which covers your phone for manufacturer defects provided you have an active Pay Monthly Airtime Plan, and ii) Battery Refresh, which offers phone battery health checks & required replacements for up to 3 years. Terms & conditions apply.
Lifetime Warranty is an extended warranty covering manufacturer’s defects (on phones purchased via Vodafone directly), provided you have an active Pay Monthly Airtime Plan. Excludes damaged and tampered phones. Terms and conditions apply.
Battery Refresh replaces your phone’s battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms and conditions apply.
Upgrade from month three means a) buying a new Device Plan (which is a credit agreement) and Xtra Plan (which is an Airtime Plan) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.
Finance subject to status and credit checks. 18 +. Direct debit required. Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210). Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
