RingCentral and Vodafone can help call centres connect new locations and employees using cloud-based unified communications.
Vodafone Business is adding Contact Centre-as-a-Service (CCaaS) to its Unified Communications (UC) product portfolio, based on RingCentral’s RingCX™ service for contact centres.
Multinational businesses can now more easily connect new locations and employees with these services, as well as adopt hybrid working models worldwide, using Vodafone Business as a single point of contact. It provides customers with one of the largest global Unified Communications-as-a-Service (UCaaS) footprints, and Vodafone Business will also work with them to cover additional countries if specified.
The CCaaS, called Vodafone Business Contact Centre with RingCentral, makes it simpler for companies to establish and operate contact centres by equipping agents with artificial intelligence (AI), including call summaries, transcripts, automated scorecards, conversational insights, and coaching to deliver effortless customer experiences. Vodafone Business Contact Centre with RingCentral also provides key data insights, along with voice and more than 20 digital channels, from web and messaging to leading social media channels.
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Vodafone Business UC with RingCentral
Away from contact centres, the standard UCaaS service, called Vodafone Business UC with RingCentral, replaces traditional switchboards, cables, and IT systems with a secure and scaled cloud-based platform. Customers can simply combine and customise messaging, video meetings, file sharing and virtual phone systems using a single user interface accessible on any internet-enabled device, whether that be mobile or desktop.
The comprehensive package, covering voice calling, numbering, UC devices, meetings and collaboration tools, also means employees – regardless of location and device – can be set up quickly and given access to the same set of services, whether at home, in the office or in the field.
For multinational customers of Vodafone Business UC with RingCentral, Vodafone Business can manage all the necessary agreements with the local operators, the regulatory and data sovereignty requirements, and the porting of existing telephone numbers. This provides customers with a fully compliant service, while saving them substantial time and resources.
Vodafone Business UC with RingCentral is now available in 20 countries, with plans to extend it to more than 30 markets during early 2025.
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