Vodafone Xchange

At the moment, the phones that come with Xchange are:  

• iPhone 16

• iPhone 16 Plus

• iPhone 16 Pro

• iPhone 16 Pro Max

• Pristine refurbished phones

These phones need to be bought directly from us on a Phone Plan. Many new phones will be available with Xchange in the future.

To use Vodafone Xchange, your eligible phone needs to be classed as ‘Good Condition’ by our Trade-in Tool. To be classed as ‘Good Condition’, your phone must:

• Be able to turn on

• Not have any cracks, chips or deep scratches

• Be free from any damage to the LCD screens including missing pixels, lighting or screen accuracy issues

• Have no damage that would affect the function of the phone, such as but not limited to damage to the camera, audio, connectivity, power and charge buttons, etc

• Have no liquid damage

• Not be bent or misshapen

• Have no replacement parts that are not from the original equipment manufacturer

• Not be a lost, blocked, stolen, or fake device

• Have activation locks (such as Find My iPhone or Find My Mobile) deactivated

Keep in mind that this list just provides some examples – what we class as ‘Damaged’ is not limited to these issues. If your phone doesn’t pass our Trade-in Tool checks, you won’t be able to use Xchange. However, you may still be able to trade in

²Buy the iPhone 16 on a 24-month Phone Plan today and save up to £284 versus Sky and O2 when you exchange it for a new one next year.

Unlike Sky Swap and O2 Switch Up, Vodafone Xchange customers aren't charged extra for the benefit of upgrading early.

There are no early upgrade fees, and nothing left to pay¹ on your old plan when you return your old phone in good condition.

To get a new phone every year, you need to choose a phone with Vodafone Xchange and opt for a 24-month Phone Plan. Xchange allows you to exchange your phone for a new one 12 months before your Phone Plan ends, so with a 24-month Phone Plan, you could get a new phone after 12 months.

Your Xchange date will be displayed in the My Vodafone app. When you open the app, choose Device Plan and Vodafone Xchange will be listed as one of your benefits. If you choose the Vodafone Xchange option, you’ll find your Xchange date.

You cannot add Xchange to an existing plan.

¹Available with iPhone 16 series and all pristine refurbished Phone Plans purchased from Vodafone. Trade-in (in good condition) from 12 months before the end of the Phone Plan, receive the remaining Phone Plan balance and choose to settle it, then upgrade to a new Airtime and Phone Plan. Eligibility, credit check and terms apply

³Only applicable when you upgrade to a new Airtime and Phone Plan and comply with Vodafone Xchange terms and conditions.

Only network provider to credit you the difference verification

⁴If the trade-in value of your trade in device is more than the outstanding amount on your Phone Plan, you can keep the extra value. See the comparison between us and our competitors and our full Vodafone Xchange terms and conditions

Illustrative example of payments made after 12 months of a 24-month Phone Plan:

Pricing effective as of 13 September 2024.

¹Only applicable when customers upgrade to a new airtime and phone plan and comply with Vodafone Xchange terms and conditions