Refurbished phones

A refurbished phone is a second-hand device which is ready for resale in top working condition.  

Many of the refurbished phones that we sell are unused - they’ve been bought brand new and returned to us within 14 days because the original buyer changed their mind. 

All of our Pay monthly refurbished phones come with the UK's only Lifetime Service Promise, which includes Battery Refresh and Lifetime Warranty at no extra cost, plus they're Vodafone Assured - this means they have a 32-point health check to ensure they're in full working order. 

They're fully sanitised and any data left on them is totally wiped. And, for complete peace of mind, there’s a 14-day no quibble return policy. 

To reduce waste, our refurbished phones are shipped in recycled packaging containing your chosen device and a charging cable – the same equipment you would receive when buying brand new.

When you get your refurbished phone, it will have undergone a 32-point health check to ensure it's in full working order and ready for you to enjoy.

Although we can't predict how long your refurbished phone will last, you can rest assured that we'll cover your device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us and you'll get battery health checks and replacements for up to three years, thanks to our Lifetime Service Promise.

A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).

Based on this study, buying and using a refurbished phone can be considered to be friendlier for the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.

See a consumer-friendly report of the study [PDF: 177KB]

For the full study, see the Springer Link website

With Xchange, you can get a new phone a year before your Phone Plan ends when you send your phone back to us in good condition. There’ll be nothing left to pay¹ on your Phone Plan and if your phone is worth more than the amount remaining on your Phone Plan, we’ll credit you the difference. For more information on Xchange, including terms and frequently asked questions, visit our Xchange page

¹Only applicable when you upgrade to a new Airtime and Phone Plan and comply with Vodafone Xchange terms and conditions

Our refurbished phones come in three types of condition: Pristine, Great or Good.

Our refurbished phones in Pristine condition have no visible signs of use on the casing or the screen. Refurbished phones in Great condition have minor signs of use on the casing or the screen, such as light marks or barely visible scratches. Refurbished phones in Good condition are in excellent working order, but have some visible signs of use, such as small scratches, dents or marks on the case and screen.

We only offer high-quality refurbished handsets in 'Pristine’, ‘Great’ or ‘Good' condition - so you’ll get the full functionality of a brand-new phone with minor cosmetic signs of use, depending on the grade you choose.

Each of our refurbished phones is thoroughly tested to ensure they're in top working condition and contain little to no visible signs of use.

Our refurbished phones are friendlier to the planet and your pocket - buying a refurbished phone has a lower carbon footprint than buying a new one, plus, you could save money in comparison to buying brand new.

Choose from a refurbished phone in either Pristine, Great or Good condition.

We're the UK's only major network to offer a two-year warranty on every Pay monthly refurbished phone so you can get our best care for your phone.

Plus, all our refurbished phones are fully tested with a 32-point health check and data-wiped, as well as 14-day returns for peace of mind.

Enjoy the latest phone models and save money compared to buying brand new, plus, get peace of mind knowing that a refurbished phone from us is Vodafone Assured - fully tested with a 32-point health check and data wiped and no-quibble 14-day returns.

On top of all this, buying a refurbished phone has a lower carbon footprint than buying a brand new one - reuse and give a phone a second life.

To reduce waste, refurbished phones are shipped in recycled packaging, which will contain your chosen phone and a charging cable.

AC adapters and headphones aren't included.

All our refurbished phones are fully functional and in great condition.

They've been through a 32-point health check covering battery, touchscreen, camera and more.

Every one of our refurbished phones are fully sanitised and any data left on them is totally wiped¹ - so your new phone is truly your own.

Cosmetic checks are performed to determine if the phone is either Pristine, Great or Good.

Our returns policy gives you 14 days to change your mind, whatever the reason, and you can cancel or return your order within 14 days from when you receive the order. Other charges may apply to use the Services until you cancel your order.

To make a claim under our 14-day returns policy, you'll need to tell us that you want to cancel your Service(s).

To confirm your cancellation, contact us on 03333 040 191. Standard call charges apply.

If you're eligible for Lifetime Service Promise, this means you have Lifetime Warranty and Battery Refresh included at no extra cost as part of your Phone Plan.

What's Lifetime Warranty?

We'll cover your device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us. See terms and conditions

What's Battery Refresh?

If our Battery Refresh Tool shows your phone battery is struggling to keep up, we'll replace it. Simply visit us in store and we'll send it off to be replaced, free of charge. Our Battery Refresh covers you for two to three years, dependent on the length of your plan. See terms and conditions

Who's eligible for Lifetime Service Promise?

Any customer who bought a phone on Vodafone EVO from 26 July 2023 onwards is eligible for Lifetime Service Promise. This includes all refurbished phones.

¹Vodafone has not manufactured this device and it may not contain official OEM parts. Phones are refurbished with care by our trusted partners:

• TES AMM

• Ingram Micro

• New Way International

• Elite Mobile

• Unipart Logistics

• Tech Tigers

• PCS wireless

• Olympia

All refurbished devices have had a full diagnostic, visual check and deep clean by our partners.

Each device has had a number of extensive tests performed, to ensure it is fully functional - checking the screen, battery, camera ensuring it is 100% fully functional.

Cosmetic checks are performed to determine if the device is either Pristine, Great or Good.

Saving substantiation:

Based on device only, iPhone SE 3rd gen 64GB, payment over 36 months.

• New brand new device price = £416, Refurbished Good device price = £254, saving £162

• New brand new device price = £416, Refurbished Great device price = £290, saving £126

• New brand new device price = £416, Refurbished Pristine device price = £308, saving £108

Vodafone Assured

Substantiation:

Vodafone Assured: means that all refurbished devices had a full diagnostic, visual check and deep clean by our third party refurbished suppliers.

Each device has had a number of extensive tests performed, to ensure it is fully functional - checking various components of the device, such as the screen, battery, camera ensuring it is 100% fully functional. Cosmetic checks are performed to determine if the device is either excellent or great. More details on the checks on the below table.

To find out more on the third party refurbished suppliers, see the relevant section below.

Kinder to the planet

Buying a refurbished phone has a lower carbon footprint than buying a new one

Substantiation:

A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).

Based on this study, buying and using a refurbished phone can be considered to be kinder to the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.

See a consumer-friendly report of the study [PDF: 177KB]

For the full study, see the Springer Link website

USB charging cable

To charge this product from the mains, you'll also need a mains adaptor to attach to the USB cable.

You'll need to buy this if you don't already own one.

Old plugs may not charge new handsets at optimum speeds.

²Only applicable when you upgrade to a new Airtime and Phone plan and comply with Vodafone Xchange terms and conditions

³Available on iPhone 16 series & pristine refurbished phones, then trade in (good condition) from 12m prior to end of phone plan & upgrade to new phone & airtime plan (standard upfront & monthly cost apply). Every year: based on 24m phone plan. Terms & verification apply: vodafone.co.uk/xchange

Saving claims verification: See details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Increase: During your minimum period, each year, on 1 April, your monthly plan charge will increase as follows:

• £1.80 for Pay monthly Airtime and Data plans

• £1 for Pay monthly Basics plans

• £3 for Home Broadband and GigaCube plans

Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + 3.9%.

** 2.2 Gbps average download speed via a wired connection.

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan credit Agreement (24 to 36 months) with a 24 month Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 24 to 36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (24 to 48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can select to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or a bank transfer. Please see our Trade-in Guarantee terms and conditions, which also details the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited plan (max download and upload speeds of 10Mbps), Unlimited Plus plan (max download and upload speeds of 100Mbps) and Unlimited Max plan. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

5G Ultra: You must have a 5G Ultra enabled device on a Vodafone Pay Monthly plan purchased after 24 February 2023, and be in an area covered by our 5G Ultra network. Coverage may be affected by a number of factors. Find out more about our 5G Ultra network

Buy-Back Price Guarantee: Customers who bought an eligible phone from Vodafone and trade that phone in via our Trade-in Tool (in a good working condition), whilst upgrading to a new phone and Airtime Plan within the required timeframe, will be entitled to receive a guaranteed buy-back price. Buy-back price varies depending on model variant. Terms apply

• iPhone 14 - trade in between 1 September 2023 and 31 October 2023

• Samsung Galaxy S23 - trade in between 10 January 2024 and 1 April 2024

• iPhone 15 - trade in between 1 September 2024 and 31 October 2024

The UK's Best Phone Buy-Back Price Guarantee: 'UK's Best' because we:

• i) guarantee future buy-back price

• ii) offer flexible payment options

• iii) don't charge extra

• iv) offer flexibility to trade in and upgrade from month 3; and

• v) boost the trade-in value by £50 vs major competitors.

Buy-Back Price Guarantee details and verification

Vodafone Xchange: Available on iPhone 16 series and pristine refurbished phones, then trade in (good condition) from 12 months prior to end of Phone Plan and upgrade to new phone and Airtime Plan (standard upfront and monthly cost apply). Every year: based on 24-month Phone Plan. Terms and verification apply

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £12 and the 15 day pass is £17. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £1 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Pay As You Go Plus

Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. For terms and more information see the Pay as you go Plus terms and conditions

Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Full Fibre: Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report and Methodology annex)

One click or call: to trigger the switch process, see our Switch Broadband page. Credit of up to £100 to cover leaving fees, terms apply.

Switcher offer:  Switch broadband and get up to £100 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Insurance

These terms are available in our terms and conditions pages

• If you're a consumer go to Consumer then Insurance then Insurance terms and conditions

• If you're a sole trader go to Business then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards

See full details and awards on our Network page

The Nation's Network: Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2023, and supporting the nation since 1984 through to 2024's major summer events. See full verification of the substantiation [PDF: 1.24MB]

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN