Vodafone complaints
What can we help you with?
We're sorry you’ve had to come to this page. Before you get in touch, check out our support pages. They’ll help you fix your issue quickly and easily.
Network
Problems with your signal for calls, texts or using the internet.
Billing
Got a higher than expected bill, roaming charge or other charges?
Broadband
Slow or no internet, problems moving home with broadband, or installation issues.
Something else
Find the help you need in our Support Centre.
How to complain
The quickest way to get help from us is to give us a call.
Call us
Call us on 191 free from your Vodafone mobile, or 03333 040 191 from any other phone. Our phone lines are open Monday to Friday, 8am to 10pm and Saturday to Sunday, 8am to 8pm.
Write to us
Make sure you include the issue, what you want us to do, and your contact details. Send your letter to: Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.
You can also fill out our online form - one of our agents will be in touch to support you.
Our complaints code of practice
Find out how we’ll handle your complaint, and what happens if your complaint hasn’t been resolved after eight weeks.
Already complained?
If you’ve already made a complaint, please give us 7 to 10 days to go through your details and get in touch. If it’s been longer than 10 days, we’re really sorry to have kept you waiting. We’ll be in touch as soon as we can.