Get additional support with your account

When you use Relay UK, a BT assistant will read out your message to the person you're calling and type their reply to you.

You can use the service through the Relay UK app or through a textphone. If you're using the app, you can connect to calls by selecting one of three options:

• Type and read

• Speak and read

• Type and hear

Learn more about Relay UK

How much does it cost?

Pay monthly mobile plans

• 18001 and 18002 calls are free to landline and mobile numbers. Standard charges apply for other calls.

Pay as you go mobile plans

• 18001 calls are free to landline and mobile numbers. Standard charges apply for other calls.

• 18002 calls are included in all our Pay as you go bundles, or 20p a minute to landline and mobile numbers. Standard charges apply for other calls.

If you have broadband with us and use your landline, you get a discount for calls to:

• UK landline numbers - 60%

• UK mobile numbers - 20%

Find out more in the call charge guide for broadband and phone

If you’re deaf, hard of hearing or speech impaired, you can use EmergencySMS to text the emergency services.   
 
Register your mobile with EmergencySMS 

You can use 999 BSL to contact emergency services - when using the service, you'll be connected to an online interpreter. 
 
They'll call the emergency services for you and relay the conversation back. 

Download the BSL app

999 BSL website

SignVideo enables you speak to our customer service agents using British Sign Language (BSL).

How it works:

• Click the SignVideo link - you'll be connected to a British Sign Language interpreter

• Sign your questions and/or comments to the interpreter

• The interpreter will talk to the customer service agent and sign the answers back to you

You'll need to make sure you're authorised to speak on the account you're calling about. If you don't have authorisation, please ask the account holder to contact us

Please note You can't use SignVideo to make payments or order new services - we don't allow interpreters to collect or relay your bank account or credit card details.

The interpreters are not employees of Vodafone - they'll keep any information disclosed confidential. Find out more through our privacy policy

SignVideo is available:

• Monday to Friday: 8am to 10pm

• Saturday to Sunday: 8am to 8pm

If you have any issues, you can email technical support on help@signvideo.co.uk or call 0203 388 0771

Connect to our customer service team with SignVideo

Register with the 195 service by calling 0800 587 0195. You can find peoples phone numbers without using a phone book.

They'll give you a PIN, which you'll need every time you call 195.

To register for the service on our network, call our dedicated accessibility line on 0333 304 3222