Get additional support with your account

Our products and services are for everyone. If you need additional support because you’re in a vulnerable situation, or have accessibility needs, we can help.

If you have accessibility needs

If you have accessibility needs, like restricted vision, difficulty hearing or speaking, or limited dexterity or mobility, we're here to help.

Email us to get bills and contracts in Braille, large print, audio, or with cream-coloured backgrounds .

Highlight your account so you won’t have to tell us your needs every time you talk to us 

Find a device that works for you

Nominate a trusted friend or family member to manage your Vodafone account, through your Settings.

Accessible communication services

If you’re deaf, hard of hearing or speech impaired you can:

If you have restricted vision or other disabilities which make it hard to read

Get in touch

Call us

Call our dedicated accessibility line on  0333 304 3222 for help with your accessibility needs. This number is only for customers with accessibility needs, otherwise call 191.  

Find a store

Visit our store experts who’ll talk you through our different devices, and make sure you have the accessibility features you need.

Talk to us with SignVideo

Connect to a British Sign Language (BSL) interpreter by video link Monday to Friday: 8am to 10pm, Saturday to Sunday: 8am to 8pm.

Find the right device for you

Find a device with accessibility features

We support the Global Accessibility Reporting Initiative (GARI) which can help you find a device with the accessibility features you need.

Find a device with GARI

Phones that are easy to use

Explore our pick of phones with big buttons, clear sound and SOS buttons. 

Find an accessible phone

Tablet for older people

Discover the best lightweight, easy to use tablets for elderly people.

Browse tablets for older people

Other ways we can help

Mental health support

If you’re struggling with your mental health, you’re not alone, we’re here to help. 

Get mental health support

Bill and payment support

Find out how we can help if you’ve missed a payment or are struggling to pay your next Vodafone bill. 

Get financial support

Life events

Let us know if you’ve got power of attorney, need to register the death of an account holder, or other change in circumstances.

Tell us about a life event

Our policies

To find out how we can help if you have additional needs, read our vulnerable customer policy [PDF: 176KB]

Our goal is for everyone to be able to use our website. We aim to meet AA standards of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.1