The power of digitised customer service with Vodafone Business storm®
Deliver the next level of customer service
Enable seamless communication across channels, deliver a better and more efficient service, and reduce customer wait times – all while making the best use of your existing hardware.
Vodafone Business storm® is a market leading platform at the heart of Vodafone’s network and infrastructure. It’s delivered in partnership with leading cloud communications provider, Content Guru – the only UK-based Gartner Magic Quadrant for CCaaS provider in the quadrant.
We combine Content Guru’s speciality CCaaS expertise with our carrier grade network and enterprise service capabilities to offer a unique variant of Vodafone Business storm® and deliver contact centre transformation, together.
Communicate seamlessly across channels
Our omni-channel cloud contact centre solution allows customers to reach you through chat, email, fax, social media, text message, voice, and web. They can switch between channels with ease, and your agent can view the whole conversation from a single app to offer a more personalised experience.
Deliver a better and more efficient service
Vodafone Business storm® uses intelligent automation, AI and Gen AI to streamline processes, reduce manual workloads, and enhance efficiency, saving hours of time for agents and allowing them to provide more focused, personalised support.
Reduce customer wait-time
Intelligent routing services ensure that customers can reach the right agent and get help as soon as possible. This reduces frustration and waiting time, especially during busy periods, improving customer experience.
Reliable and secure
Offering 99.999% availability and securely hosted in our UK Data Centres, Vodafone storm® delivers world class security and compliance, with accreditations in data security, quality, environment and accessibility.
Case studies
Helping Tesco Bank deliver next-level customer service
Vodafone Business storm® is helping Tesco Bank’s agents to deliver a personalised customer experience from home, making things as easy as possible for customers and employees alike.
National Windscreens improves customer experience
99.5% of National Windscreens customers now get the right service during their first point of contact thanks to implementation of Vodafone’s cloud solution.
Helping HSS Hire enhance customer experience
Learn how Vodafone storm® enhanced both customer and employee experience for a leading tool and equipment hire company after a move to hybrid working.
Helping UK Power Networks reduce repeat callers by 50% during outages
Discover how Vodafone storm® is helping advisers at UK Power Networks to maintain a seamless customer experience, even during outages.
“There’s no doubt Vodafone Business storm® has helped Tesco Bank deliver the next level of customer service. A key enabler has been the strong collaboration through our partnership... our customers and colleagues are now happier than ever.”
A single-stack solution
Vodafone Business storm® consists of a set of building blocks that can be deployed in any combination to create a vast array of contact centre services. Its modularity and flexibility, coupled with the breadth of services and features available, allow Vodafone Business storm® to provide value-added services to any type or size of business.
Omni-channel agent desktop and intelligent automation
Realise the full potential of your agents with Desktop Task Assistant®, which brings every contact channel into a single interface, while intelligent automation, AI and Gen AI can transform your customer experience and reduce agent churn.
Contact centre configuration
Set up and manage your contact centre from anywhere, quickly and easily. Build and manage your contact centre configuration effectively and with minimal effort.
Service creation
Make the most of your customer data. Adapt customer journeys in real-time. Unite all your systems of record. Archive revisions to roll forward and back with a single click.
Workforce engagement management
Unlock the power of your people. Engage, enable, and empower contact centre agents at every stage of the employee lifecycle.
Why Vodafone Business storm®?
Security you can count on
A reassuringly secure public cloud service that’s hosted in the UK, in Vodafone data centres, and connected to Vodafone’s network.
Use your existing hardware
A feature-rich contact centre as a service (CCaaS) solution delivered through an internet browser that requires no capital investment or maintenance fees.
Seamless communication
A solution that connects people and their devices to information systems, helping businesses service unstructured demand from colleagues and customers for multi-channel communication.