The backbone of the nation’s medical helpline: providing a reliable and secure telephony service for NHS 111
The Nation’s Network
Since 1984, we've gone from strength to strength to support the nation. Today, we're proud to call ourselves The Nation's Network. What makes us even more proud is the opportunity to support our emergency services, with 82% of them using our award-winning network – including NHS 111.
About NHS 111
NHS 111 is a free-to-call service that was introduced in 2013 to make it easier for patients to access local NHS healthcare services. 111 is available 24 hours a day, 365 days a year.
Currently, the largest 111 provider in the country is DHU Healthcare, responsible for answering around five million 111 calls each year – that’s around one in every four calls made in England – spanning the Midlands, home to more than ten million people.
For 111 to operate as it should, for calls to be delivered to the right places, a fully-functioning telephony system is an absolute must.
Partnering for meaningful change: How we’ve supported NHS 111 from day one
Back in 2009, Vodafone was involved in the initial pilot of NHS 111. We won the contract for inbound services and were consequently given the opportunity to provide the backbone for the nation’s new medical helpline – the hosting of the 111 and 119 telephone numbers and the intelligent routing of those calls into the respective contact centres around the country.
“111 and 119 are designed to handle call volumes in excess of 100 calls per second on the platforms themselves. They're also designed to be extremely high availability. They operate at 99.999% availability, and they're available 24/7, 365 days a year.”
Let’s partner for meaningful change. Call or email us to learn more about Vodafone in Health