No more roaming worries for Hesco
Overview
Hesco work with and train people across the world
They needed a partner with a reliable signal to be able to respond wherever they were
Worry-free roaming from Vodafone gives them peace of mind
Meet Hesco
Hesco manufacture, design and deploy defence barriers around the world. Their Concertainer™ system is renowned for both flood control and military fortification.
Camp Bastion, the former British Army headquarters in Afghanistan, was named after the company.
Hesco’s staff of roughly 300 works from the UK and USA, with customers all over the world.
The company’s technical support teams are always on the move. They could be training or educating people or repairing and maintaining defence systems.
The challenge
Keeping staff connected to each other, as well as staying in contact with customers, is vital to Hesco’s operations around the world. As such, it’s crucial for them to have a communications solution to help with this.
The company’s technical support teams are always on the move. They could be training or educating people or repairing and maintaining defence systems.
Their previous signal was not reliable, meaning staff could not respond to customers the way they wanted. The company also lacked a data package that predicted their roaming costs abroad, resulting in data bundle purchases from various locations.
Adam Robinson, Supply Chain Manager at Hesco, said: “It did not feel professional hanging up on customers, clients, and suppliers because a signal was not working.”
“When our teams are on the front-line, speed and efficiency is needed. A lot of the territories they work in are hostile. To be able to have regular and clear contact with our teams, and knowing they’re safe is very important.”
“From an operation side of things, we needed a solution that would give us that.”
The solution
Hesco looked to Vodafone for a continuous and reliable service, with the flexibility and adaptability they needed.
They chose Vodafone’s worry-free roaming, as it met their needs across the board.
“The move to Vodafone was seamless,” says Adam. “Thanks to roaming worry-free with Vodafone, we know what the cost will be, based on where our teams are in the world.”
“We can take our standard package abroad and use our minutes and data for a small daily fee.
"It allows our teams to travel without the worry and stress of a huge bill when they return.”
“Having the capability to stay in touch with our teams 24/7 is paramount. With worry-free roaming, we know that we can get in touch and engage with customers and colleagues, wherever they are.”
The benefits
Vodafone’s worry-free roaming gave Hesco greater piece of mind. The business no longer worries about roaming charges and unreliable signal strengths.
Hesco’s communications are now much more flexible and adaptable to meet different needs. They’re also able to keep in contact with people deployed in dangerous parts of the world.
“We have two people deployed in East Africa and it’s important we know they’re safe,” says Ben Jenkins, Technical Support Manager, Hesco.
“By using mobile, whether it’s a voice or video call, we can know they’re safe and well. Vodafone gives us a high level of confidence wherever we are.”
There’s also been an increase in productivity. Staff can now connect their laptops to their phones and use their data packages to access emails and the internet. This means they do not need to go into the office or find a suitable location with WiFi.
Other departments at Hesco have also noticed the difference. Ross Thompson, Head of Marketing, concludes: “Being able to access our website and download documents with more ease has led to a clearer operation of marketing.
“Our various teams want to take technology for granted. Now we can do that.”