Forelock and Load use Vodafone Rapid to get business back on track within 4 hours
Overview
Nick Johnston is the director of Forelock and Load, a country lifestyle shop largely managed from his mobile phone.
When Nick’s phone was chewed up by his friend’s dog, he needed a replacement fast.
Thanks to damage and breakdown cover with Vodafone Rapid, Nick had a replacement within 4 hours.
Meet Forelock and Load
Specialising in the equestrian market, Forelock and Load is a country lifestyle shop, selling quality equipment both in-store and online. The company was set up in 2013, and since then has gone from strength to strength.
“Forelock and Load was a real labour of love for me. We had a redundant farm building and needed another use for it. After several months and plenty of hard work, we turned that farm building into what is now Forelock and Load”
The day to day running of the business centres around Nick’s mobile phone. Without it, he wouldn’t be able to monitor activity, stay up to date with sales or keep track of the company’s progress. Nick’s phone keeps him connected with the business, whether he’s away from the farm meeting customers or abroad meeting suppliers.
Challenges
When Nick’s phone was unexpectedly damaged, he was left without a central tool in the running of the company.
“I was having a cup of tea with a friend, who’d happened to bring his dog along too. As we were chatting, the phone was in my jacket pocket over the back of the chair. Suddenly, we could hear the dog chewing something, and moments later we realised that the dog had destroyed my phone,” says Nick.
“My phone is a vital tool in running the business, and getting it replaced within four hours was essential. With Vodafone Rapid, I know I’m covered against the unexpected.”
Solutions
Fortunately for Nick, he has Business Premier, Vodafone’s leading phone solution for small businesses, with several features, including unlimited minutes, a named UK support contact, and most importantly, damage and breakdown cover with Vodafone Rapid.
Vodafone Rapid is designed to get you and your business back on track. If you find yourself without a working mobile phone, whether it’s accidentally damaged, lost or stolen, we’ll aim to get a replacement to you almost anywhere in the UK within 4 hours.*
Result
Fortunately for Nick, he has Business Premier, Vodafone’s leading phone solution for small businesses, with several features, including unlimited minutes, a named UK support contact, and most importantly, damage and breakdown cover with Vodafone Rapid.
Vodafone Rapid is designed to get you and your business back on track. If you find yourself without a working mobile phone, whether it’s accidentally damaged, lost or stolen, we’ll aim to get a replacement to you almost anywhere in the UK within 4 hours.*
*There are a small number of locations that aren’t eligible for 4-hour delivery. See the Vodafone Rapid Service Terms for details.