Rapid Insurance

Will my replacement phone be the same as my current phone?
We’ll aim to replace your phone with a like-for-like model. However, where that’s not possible, you can choose to take an alternative phone to be delivered within 4 hours, or wait a bit longer for us to source an exact replacement.
If we need to source an exact replacement, delivery may be the following day (£10 per hour credit doesn’t apply in this instance).

There’s a small number of locations that we can’t promise to deliver to within 4 hours. These are mostly in the Highlands and Islands. Please see a list of affected postcodes below:
PH22
PH33
PA34
IV1-IV3
IV4
IV11
IV13
IV15
IV17
IV19
IV40
IV52
IV63
IV5
IV26
We’re unable to provide the Vodafone Rapid service to outdoor venues or events (such as festivals, parks or sporting events). You’ll be advised when you make your claim if this is the case. If you require delivery to a location that isn’t eligible for the Vodafone Rapid service, we’ll discuss alternative arrangements with you.

If you need to make a claim, you should tell us as soon as the damage or breakdown has occurred by calling 0330 041 6515. Standard call charges apply.
For each successful damage, theft or loss claim, an excess payment of £25, or £50 for Apple devices, is applicable on your policy.
To benefit from a 4-hour replacement phone with Vodafone Rapid, you'll need to make a claim before the daily cut off times:

• Monday to Friday – 4pm

• Saturday – 2pm

• Bank Holidays – 2pm

Please note, the Rapid service isn't available on Sundays, Christmas Day, Boxing Day or New Year's Day. Please also note that replacements may be from refurbished stock and can only be delivered to a UK address. A small number of locations aren't eligible for 4-hour delivery.
The Rapid delivery service isn’t available for tablets.

The 4-hour delivery time begins when your claim is accepted. We'll send you a confirmation email shortly after the call.

In the event that we’re unable to get the phone to you within 4 hours, we’ll credit your account £10 for every hour beyond the 4 hours, up to a maximum of £40. See our terms and conditions [PDF 174KB] for more details.

No. You can nominate someone to receive the phone for you, as long as we’re delivering the replacement phone to the billing address on your account

We can deliver the phone almost anywhere in the UK. If it’s not at the billing address for your account, we’ll ask you to provide some ID when we arrive so we know it’s you (such as a passport, driving licence or bank card).
If you require delivery to a building with restricted access such as a hospital, airport, building site or police station, you’ll need to make yourself available in an area to which the general public has access.