Switch to Vodafone broadband

14 to 30 days after your broadband has been activated, we’ll email you an online form with details on how to claim your switching credit. From this date, you'll have 90 days to fill out the online form. 

For more information, please see our terms and conditions

Once you’ve applied using our online form, it can take up to 30 days to receive your credit ­- although it is usually faster. 

How much switching credit you claim depends on the plan you take out with us.  The switching credit will be given to you as an account credit and this amount is VAT inclusive. 

Up to £25 switching credit: Fibre 1, Fibre 2, Full Fibre 74 or Full Fibre 80 
Up to £50 switching credit: Full Fibre 150 
Up to £100 switching credit: Full Fibre 500, Full Fibre 910, Full Fibre 1.6GB, Full Fibre 1.8GB or Full Fibre 2.2GB 

We’ll send you an email with information on how to claim your switching credit 14 to 30 days after your broadband has been activated. If you still haven't received the email after this time, please chat to us. 

Please check that you qualify. You needed to be in-contract with your old supplier and switched to either Full Fibre 150, Full Fibre 500, Full Fibre 900, Full Fibre 1.6, Full Fibre 1.8 or Full Fibre 2.2. 

Switching broadband providers doesn't cost anything. However, you may be charged by your previous broadband provider if your contract hasn't come to an end. It's best to check your current contract length if you're looking to switch. Contract lengths are usually 12, 18, or 24 months long.

We offer a range of broadband plans for what you need. Depending on where you live, you’ll be able to choose either a full fibre or a part-fibre broadband plan. Enjoy great broadband, Intelligent WiFi that automatically optimises your connection, and no set-up fees.

If you want the fastest WiFi throughout the home powered by WiFi 6E, our new Pro II Broadband plans come with our Super WiFi 6E Booster and 4G Broadband Back-up to make sure you're always connected.

You shouldn't lose internet during the switch - usually, the internet from your current provider will only be switched off when we install your new connection.

If you're concerned, please check with your current supplier.

In the unlikely event that we’re late activating your broadband service, you'll be automatically compensated until you're back online.

Switching your broadband takes the same length of time as taking out a new contract. On your installation date, the switching process will be complete.

Yes, you can keep your old number. During the switching process, you'll have the option to choose this.

When you switch broadband, we’ll send a request to your current provider and handle the changeover for you. Your previous contract should come to an end on the day your broadband is activated or installed. Your old provider should also contact you to confirm that your contract is coming to an end. 

Broadband - General

*Annual Price Increase: During your minimum period each year, on 1 April, the monthly plan increases by £3. Out of bundle charges will increase each April by Consumer Price Index rate published in January that year +3.9%.

*2.2 Gbps speed is achieved by a wired connection.

24-month minimum term contract. Subject to credit check, acceptance and availability. Installation fee may apply.  Please note - your monthly price will increase after 24 months, when your in-contract discount expires, see vodafone.co.uk/priceguide for more details.

Line rental: Line rental is not required with our Broadband and Home Phone services.

Vodafone Essentials Broadband Offer: Vodafone Fibre 2 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

Vodafone Together: customer can get i) a monthly discount on Home Broadband plan and ii) 30% off additional mobile airtime plans of 12 months or more, for the duration of their contracts. Additional mobile plans are Pay Monthly SIM only, Airtime or Mobile Broadband plans. Discounts can’t be used in conjunction with any other discounts. Vodafone Together terms, eligibility and details

‘Save up to £400 a year with Vodafone Together.’: Based on family of 4 purchasing 1 Full Fibre 74 Broadband Pro Plan (67Mbps average speeds) for 24 months, 4 Unlimited Max Sim-only plans with Vodafone Together vs purchasing separately.

Switcher offer: Switch broadband and get up to £100 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

Vodafone Wi-Fi Hub: We’ll provide a Vodafone Wi-Fi Hub to any new customers who take out a Vodafone Broadband and Home Phone bundle as part of your service (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).

Vodafone Broadband app: Compatible Android/iOS device is required for full functionality.

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

Switching: Unfortunately Virgin customers may need to contact their current provider directly in order to switch.

McAfee Total Protection: Offer subject to availability and McAfee’s terms and conditions. McAfee’s protection for up to 10 devices. Offer of 12 months subscription which will be automatically renewed 30-days before its expiration date, at the renewal term subscription price in effect at the time of renewal billed to the payment card we have on file. Pricing is subject to change. See mcafee.com/en-us/consumer-support/policy/legal.html#webtos for more details.

Vodafone Pro Broadband

Vodafone Broadband Backup: Your broadband back-up dongle is intended to give you a connection to our 4G network, when there is a total loss of service on your fixed line broadband. You will receive 100GB of data with your 4G dongle. If you run out of data, please contact our WiFi Xperts, who may add extra data as needed at no additional cost. In order to use the 4G dongle as intended, you should ensure it is plugged into your Vodafone Pro Broadband router. The 4G dongle is not a direct replacement for your fixed line broadband. As the 4G dongle connects to our mobile network, the service, speed and consistency of your connection may vary due to a number of factors, including location, coverage and demand. You must only use your dongle when you have a fault with your fixed line broadband and you must not roam with your dongle. Your use of the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the Home Broadband (as applicable) terms and conditions and the applicable terms and conditions relating to our mobile broadband products, each of which can be found at: vodafone.co.uk/terms-and-conditions

Vodafone Super WiFi: One WiFi Booster is supplied as standard with your Vodafone router. Up to three WiFi Boosters can be provided at no additional cost if you do not receive WiFi signal and throughput speeds of at least 10 Mbps in each room of your home. Right to leave with no early termination fee if you do not get WiFi signal and throughput speeds of at least 10 Mbps in each room of your home, after installing all three WiFi Boosters and contacting us to try to resolve. To exercise right to leave, you must notify us within 30 days of receipt of your third WiFi Booster. Full terms: vodafone.co.uk/terms-and-conditions

Vodafone WiFi Xperts: Our WiFi Xperts, Vodafone’s dedicated home broadband service team, are available over the phone 8am to 8pm Monday to Sunday (and public holidays) to assist with any technical problems you have with your broadband. The WiFi Xperts will try to resolve any technical issues you have with your broadband but they may not be able to do so in all cases. Our WiFi Xperts will not visit you at your home and will only try to resolve issues remotely, but they can arrange for an engineer to visit your home if needed. Please call 0333 304 0191 to request technical assistance from the WiFi Xperts. For any other queries, please contact us by phone 0808 040 8408 or online at vodafone.co.uk/contact-us

WiFi 6E: To benefit from WiFi 6E you must have WiFi 6E capable device.

Secure Net Home: Secure Net Home is available at no additional cost to new and existing Pro II customers only. Secure Net Home must be activated through the Vodafone Broadband app (for Android 6 or iOS 13 or later). You can deactivate Secure Net Home in the Secure Net app (for Android 9 and iOS 14 or later) or via the Secure Net portal. For full terms and conditions, visit: Secure Net Home Terms and Conditions and Secure Net Home Privacy Policy.

Vodafone Xtra

Apple TV 4K on us: You will receive your Apple TV 4K device at the same time as receiving your Vodafone Wi-Fi Hub. One Apple TV 4K per customer. If you upgrade to a Vodafone Broadband Xtra plan after 25 August 2023 but you have previously received an Apple TV 4K device from us, you will not be eligible for an additional Apple TV 4K device if you recommit to a Vodafone Broadband Xtra plan in the future. Not all content is available in 4K. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atmos-capable devices. You will own the Apple 4K TV device 14 days after activation of your Xtra Home Broadband service.

Anytime Landline and Mobile calls: Applies to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers beginning with 07) which you dial directly. Inclusive calls are to UK mobiles only (this does not include other numbers that begin with 07 such as WiFi services etc.). If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60-minute call cap. See more details

If you bought a Broadband Xtra plan between 25 August 2023 and 25 July 2024:

Apple TV+: 24 months subscription included with Vodafone Broadband Xtra plans. To benefit you must activate Apple TV+ within 3 months of your broadband activation date.

This offer ended on 25 July 2024.

If you bought a Broadband Xtra plan on or after 26 July 2024:

Apple TV+: 3 months subscription included with Vodafone Broadband Xtra plans. This benefit must be redeemed directly from Apple within 90 days of setting up your Apple TV 4k. Offer is subject to terms and eligibility. See details

Your Apple TV+ subscription is not for resale, has no cash value, and will not be replaced or exchanged if not redeemed. Valid only for Apple TV+ in the United Kingdom. Requires Apple ID with payment method on file. Apple TV+ renews for £8.99 a month after the promotion until cancelled. Payment will be billed to the payment method on file and can be cancelled anytime at least a day before each renewal date at Settings > Apple ID. Terms and Apple Privacy Policy apply.

See the applicable terms for your country at Apple’s Media Services Terms and Conditions page

Cannot be combined with other offers providing access to the same service. Must be 13+ and in the country that matches the store front on which you are redeeming the code. Compatible products and services required.

Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion.

Home Phone

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

• 'Daytime' is 7am to 7pm, Monday to Friday

• 'Evening' is 7pm to 7am, Monday to Friday

• 'Weekend' is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

Anytime calls: Can be made during daytime, evening and weekend periods. Max call duration is 60 minutes - standard call charges will apply after 60 minutes.

Number Transfer: Our ability to transfer your number is subject to availability.

Promotions and Offers

Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.

Claims and Comparisons

Save over £100: On average vs other major providers: Based on competitors' publicly available pricing information for comparable plans as of 2 October 2024 (excludes new line installation costs and reward cards).

Vodafone full fibre plans are cheaper on average vs major competitors (see full verification [PDF: 75KB]).

Full Fibre available in more homes than anyone else: As independently verified by thinkbroadband.com. Results based on availability of CityFibre, Openreach, OFNL, Virgin Media as of 20 March 2024:

Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report and Methodology annex).

Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023

UK’s fastest WiFi technology: vs. major providers offering comparable plans (WiFi router and boosters). Speeds may vary by various factors. Credit checks apply. Verify at: vodafone.co.uk/broadband.
*Annual price increase of £3 and out of bundle charges increase by CPI +3.9% each April.

WiFi Speeds may vary significantly by location and are dependent on equipment meeting minimum specifications, being fully functional and working at full speed. Wireless equipment range can vary according to the layout of your home. Other factors can also impact internet speeds, including; the number of people using the internet, level of use of the internet and other environmental and technological influences.

Up to 60x faster: than the average download speed of our standard broadband: Fibre 1 (35Mbps) vs. Pro II Full Fibre 2.2Gbps (2200Mbps).

Average speed claim: 73% of customers on Fibre 1 receive download speeds above 35 Mbps and 61% of customer on Fibre 2 receive download speeds above 63 Mbps. For all other plans, we estimate a majority of customers will receive the relevant download speeds specified above. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.

**900Mbps average download speeds when using a wired connection.

Average time to change broadband provider: According to Ofcom’s Communications Report 2019, it took on average 11 days for a consumer to switch broadband provider.

Vodafone's monthly price increases each 1 April by £3. Other broadband providers may apply an annual price increase each year. See availability terms and verification.

Save vs BT: Comparisons below exclude new line installation costs and reward cards. Correct as of 17 September 2024.

Reliable full fibre broadband for less: Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023

Save over £100: On average compared to other major providers: Based on competitors' publicly available pricing information for comparable plans as of 2 October 2024 (excludes new line installation costs and reward cards).

Save over £220: Vodafone Full Fibre 74, 24-month minimum term (73 Mbps average download speed): £24 a month for 24 months (total = £576), compared to BT’s Full Fibre 2 Home Broadband and phone package, 24 months (72 Mbps average download speed): £31.99 a month for 24 months, plus £31.99 upfront (total = £799.75). Total saving over 24 months = £223.75. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Switch and save over £100 compared to BT: Vodafone Full Fibre 150 (150 Mbps download speed): 24-month minimum term, £25 a month for 24 months (total = £600), compared to BT's Full Fibre 150 Home Broadband and phone package (150Mbps download speed): £29.99 a month for 24 months (total = £719.76). Total saving over 24 months = £120. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Switch and save over £100 compared to BT: Vodafone Full Fibre 500 (250Mbps download speed guarantee): 24-month minimum term, £29.50 a month for 24 months, (total = £708), compared to BT's Full Fibre 500 plan (425Mbps download speed guarantee): £34.99 a month for 24 months (total = £838.76). Total saving over 24 months = £132. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Save over £390: On average compared to other major providers: Based on competitors' publicly available pricing information for comparable plans as of 28 October 2024 (excludes new line installation costs and reward cards). Annual Price Increase: During your minimum period each year, on 1 April, the monthly plan increases by £3.

Save over £250: Vodafone Full Fibre 74, 24-month minimum term (73 Mbps average download speed): £22 a month for 24 months (total = £528), compared to BT’s Full Fibre 2 Home Broadband and phone package, 24 months (72 Mbps average download speed): £31.99 a month for 24 months, plus £31.99 upfront (total = £799.75). Total saving over 24 months = £271.75. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Switch and save over £140 compared to BT: Vodafone Full Fibre 150 (150 Mbps download speed): 24-month minimum term, £24 a month for 24 months (total = £576), compared to BT's Full Fibre 150 Home Broadband and phone package (150Mbps download speed): £29.99 a month for 24 months (total = £719.76). Total saving over 24 months = £144. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Switch and save over £140 compared to BT: Vodafone Full Fibre 500 (250Mbps download speed guarantee): 24-month minimum term, £29 a month for 24 months, (total = £696), compared to BT's Full Fibre 500 plan (425Mbps download speed guarantee): £34.99 a month for 24 months (total = £838.76). Total saving over 24 months = £144. Comparison excludes new line installation costs and reward cards. Correct as of 28 October 2024 and based on publicly available information. Verify here

Save over £390: On average compared to other major providers: Based on competitors' publicly available pricing information for comparable plans as of 28 October 2024 (excludes new line installation costs and reward cards). Annual Price Increase: During your minimum period each year, on 1 April, the monthly plan increases by £3.

Vodafone Pro II Broadband Substantiation [PDF: 1.31MB]

Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2023, and supporting the nation since 1984 through to 2024's major summer events.

See full verification of the substantiation [PDF: 1.24MB]

2.2Gbps Speeds Substantiation [PDF: 178KB]