Essentials Broadband for those on Universal Credit

If you’re an existing customer on Fibre 1 or Fibre 2, you can switch to Vodafone Essentials. You’ll also need to be receiving one of the following benefits: ​

• Universal Credit

• Jobseeker’s Allowance

• Pension Credit

• Employment Support Allowance

• Income Support

• Reduced Earnings Allowance

• Personal Independence Payments

• Disability Allowance

If you’re an Xtra customer, a Pro customer, or get speeds of over 150 Mbps, you will lose any additional benefits which are included and you might be charged to leave your plan early. Find out more about our leaving fees​

It’s quick and easy to register your interest by completing the online registration order form.

Once you have registered, you’ll receive a confirmation email. A member of our dedicated team will give you a call to confirm your eligibility and process your order.

It should take around a week to complete the process, from submitting your order form to receiving a call from our team.

Yes, we will need to run a credit check. For more information on how this works, please visit our credit check information page

Once you’ve completed the form, we’ll check your eligibility and let you know if you qualify. We’ll call you to process your order. There’s no need to contact us in the meantime.

Depending on the type of installation, an engineer may need to run cables from inside your property to the outside which may involve work to your front garden or path. If work is required, we’ll let you know and you will need to sign an agreement to confirm you’ve had permission. For more information, please visit our broadband installation page

Vodafone Essentials is not applicable for Vodafone Together discount.

Don’t worry if you miss a call from us, we’ll try again 4 - 5 hours later. If we called you in the afternoon, it will be the following morning.

If you’ve missed more than five calls from us, then you will need to register again using the online form.

You can continue with Vodafone Essentials after your 12-month contract, as long as you still qualify for one or more of the listed government benefits and we’re still offering Essential plans. If not, you can choose one of our standard broadband plans or leave without charge. We will contact you with your options by email before your contract ends. If no action is taken, the price will increase to £25.

Missed a payment or struggling to pay your next bill? Let us know and we’ll help you figure things out. For more information visit our support page

We are conscious of the current cost of living crisis and are working on various initiatives from mobile social tariffs to great value mobile phone plans. More information on saving money with Vodafone

Our everyone.connected campaign is proactively helping to tackle digital poverty in the UK by working with homeless and refugee charities, as well as helping over 65’s to gain new digital skills to stay connected.

Unfortunately, we cannot offer faster download speeds than 73Mbps on Vodafone Essentials. However, you can check out our other broadband plan offers and see if they’re more suitable for your needs.

General

Vodafone Essentials Broadband Offer: Vodafone Fibre 2 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms at vodafone.co.uk/terms

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

Privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

Home Phone

Line rental: This plan includes line rental but does not include any inclusive home phone calls.

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

‘Daytime’ is 7am to 7pm, Monday to Friday

‘Evening’ is 7pm to 7am, Monday to Friday

'Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

Anytime calls: Can be made during daytime, evening and weekend periods. Max call duration is 60 minutes – standard call charges will apply after 60 minutes.

Number Transfer: Our ability to transfer your number is subject to availability.

Trust Pilot: 4.4/5 as of April 2024. Trust Pilot has gathered the reviews of over fifty thousand UK users. For more information about the rating, please visit Trust Pilot

Trusted Reviews: As awarded by Trusted Reviews in 2024. To read the Ultra Hub router review, please visit Trusted Reviews

Best Social Tariff award: by Broadband Genie in 2024. More information about the Broadband Genie Awards