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Terms and conditions

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

  • i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),
  • ii) has coverage in 99% of UK homes,
  • iii) covers 96% of the UK's landmass; and
  • iv) has won numerous awards

See full details and awards on our Network page

The Nation's Network: Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2023, and supporting the nation since 1984 through to 2024's major summer events. See full verification of the substantiation [PDF: 1.24MB]

Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Terms apply

Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms apply

UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Data protection and privacy

Data protection:

We'll process the information you provide here to provide and tailor our products and services to you and to send you communications about the latest device news. We'll only send you future marketing in accordance with your marketing preferences. For more information on how Vodafone processes personal data, please see our Privacy page

Our privacy and cookie policy:

Our privacy and cookie policy explains how we collect and use your data. Based on the use of cookies, we'll be able to deliver targeted advertising that's relevant to you. Interest-based advertising can appear on Vodafone Group websites, other organisation's sites and other online channels such as social media. We may also combine data collected via cookies with data from other sources. It also covers when you have a right to object to us using your personal data, including marketing. If you ever want to change the types of marketing messages you receive or control and opt-out of cookies, you can do this at anytime. By selecting continue, you're confirming that you understand our privacy policy. For more information on how Vodafone processes personal data, please see our Privacy page

Who are we?:

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

 

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