Contact us about your credit file
Use this form to get in touch with our credit file support team. You can also raise a dispute through your online credit report.
Before you contact us:
Make sure you’ve paid any overdue bills – we can’t amend your credit file if your account is overdue. Pay your bill now or if you’re struggling to pay your bills.
After you’ve contacted us:
We’ll aim to respond to you within seven working days. If we find we've made a mistake on your credit file, we'll update it. It can take up to 30 working days for the update to show on your online credit report
Issue details